Process Assurance Lead

Sovereign Housing Association Limited; Basingstoke; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Process Assurance Lead to enhance their Business & Process Architecture team. In this pivotal role, you will develop and implement a robust process assurance framework, ensuring alignment with organizational goals and regulatory requirements. You will collaborate across functions to conduct process reviews, monitor compliance, and drive continuous improvement initiatives. This innovative firm offers a flexible working environment, generous holiday, and a commitment to diversity and inclusion, making it an exciting opportunity to make a significant impact within a growing organization.

Benefits

Flexible benefit pot

25 Days Holiday + Bank Holidays

Pension matched up to 12%

Life cover

Flexible working

Recognition scheme

Wellbeing discounts

Qualifications

• Proven ability to develop and implement process assurance frameworks.
• Experience in BPM principles and process design using modelling tools.

Responsibilities

• Ensure business processes are compliant and effectively designed.
• Conduct regular process audits and promote a culture of improvement.

Skills

Business Process Management (BPM)

Process Assurance Frameworks

Analytical Skills

Collaboration and Communication

Change Management

Risk Assessment

Tools

BPMN

ARIS

RSA Archer

MetricStream

ServiceNow GRC

Job description

We have a fantastic opportunity for a Process Assurance Lead to join our Business & Process Architecture team at Sovereign Network Group (SNG).

Based from our office in Basingstoke, you'll combine home and office working to ensure a positive work / life balance. There may be some travel required with this role to our other offices, so you should be happy to travel and have access to transport.

The Role:

Reporting into our Business & Process Architecture Manager, you'll work closely with them and the Business Process Delivery Manager to develop and implement a robust process assurance framework and ensure our business processes are aligned with organisational goals, regulatory requirements, and industry best practices.

You'll work cross-functionally to conduct process reviews, monitor business process compliance, and identify opportunities for improvement.

Key Responsibilities:

• Ensure business processes are effectively designed, maintained, and compliant.
• Develop, implement, and promote awareness of SNG's process assurance framework.
• Conduct regular process audits and monitor adherence to internal process management standards as well as assuring the design of processes remain compliant with SNG's controls environment.
• Ensure training and coordination among key stakeholders to embed process assurance principles.
• Drive a culture of continuous improvement, identifying and addressing process inefficiencies.
• Stay up to date with industry trends and best practices in business process management and risk mitigation.

What We're Looking For:

• In-depth knowledge and proven ability to develop and embed process and controls assurance frameworks.
• Proven experience in Business Process Management (BPM) principles, frameworks, and standards such as BPMN, Lean, or Six Sigma.
• Experience in process design, improvement, and implementation using process modelling tools (e.g., BPMN, ARIS).
• Strong understanding of regulatory and compliance requirements (e.g., GDPR, Housing and Regeneration Act 2008, SOX, ISO 27001).
• Knowledge of governance, risk, and compliance (GRC) tools (e.g., RSA Archer, MetricStream, ServiceNow GRC).
• Excellent analytical skills with the ability to assess risks and inefficiencies.
• Strong collaboration and communication skills, including experience working with senior stakeholders.
• Ability to define and track KPIs to measure business process effectiveness.
• Experience facilitating workshops and working independently with minimal supervision.
• Experience of transformation programmes and an understanding of change management and project management methodologies (e.g., PRINCE2, PMP).

What you can expect from us:

• £450 yearly flexible benefit pot to use against benefits of your choice.
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• Generous pension, matched up to 12%.
• Life cover.
• Flexible working.
• Recognition scheme.
• Wellbeing discounts.

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion Strategy and believe that diverse talent makes us stronger. Take a look at our careers site to learn more about us and our values.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!