Process Assistant - Recruitment

Sopra Steria; Newport; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria, within our Transformative Business Services (TBS) team, is seeking Administrators to support our busy recruitment function for government clients. The role is based in Newport on a hybrid model, two office days (Mon and Tue) with remaining days remote, and hours from 7:30am to 3:30pm.

Employment Type: Full‑time, Fixed Term Contract (12 months). You will manage high-volume recruitment activity, coordinate interviews and tests, communicate with candidates about start dates and

Qualifications

• Strong attention to detail and accurate record-keeping.
• Experience in a fast-moving, structured, team-based environment.
• Customer-focused service delivery with professionalism.
• Clear written and verbal communication skills.
• Good organisational skills and deadline management.
• Proactive approach to problem solving and continuous improvement.

Responsibilities

• Manage high-volume recruitment activity in a fast-paced environment, supporting candidates through online testing, allocations, medical checks and interview scheduling.
• Support recruitment campaigns by communicating start dates, training arrangements and next steps to successful candidates.
• Act as a first point of contact for candidates and stakeholders, handling inbound queries by phone and email professionally.
• Process work in line with procedures, business rules and scripts, meeting defined quality standards.
• Maintain accurate records on databases and manual systems to support audit requirements.
• Plan and prioritise workload to meet deadlines, escalate queries and identify process improvements.

Skills

Attention to detail

Fast-paced environment

Customer-focused service

Clear communication

Organisational skills

Problem solving

Job description

Do you have exceptional customer service skills and are you looking for a role where you can really demonstrate them?

At Sopra Steria, within our Transformative Business Services (TBS) team, we’re looking for Administrators to support our busy recruitment function working with high‑profile Government clients. You’ll play a key part in delivering a smooth, professional experience for candidates and stakeholders, while building strong relationships and keeping things running efficiently behind the scenes.

This is a 12-month fixed term contract and follows a hybrid working model. You will be based in our Newport office two days per week, on Monday and Tuesday, with the remaining days worked from home. The working hours for this role are 7:30am to 3:30pm.

What you’ll be doing:

• Managing high-volume recruitment activity in a fast-paced environment, supporting candidates through processes such as online testing, allocations, medical fitness checks and interview scheduling.
• Supporting recruitment campaigns by communicating with successful candidates about start dates, training arrangements and next steps.
• Acting as a first point of contact for candidates and stakeholders, handling inbound queries by phone and email in a professional and helpful way.
• Processing work in line with agreed procedures, business rules and scripts, meeting defined quality standards.
• Maintaining accurate and up-to-date records on databases and manual systems to support audit requirements.
• Planning and prioritising your workload to ensure deadlines are met, escalating queries where appropriate and identifying opportunities to improve processes.

What you’ll bring:

• Strong attention to detail, with the ability to maintain accurate records and follow defined processes.
• Experience working in a fast-moving, structured, team-based environment.
• A customer-focused approach, with confidence in delivering a high-quality, professional service.
• Clear and effective communication skills, both written and verbal.
• Good organisational skills, with the ability to prioritise tasks and manage deadlines.
• A proactive approach to problem solving and continuous improvement.

Employment Type: Full‑time, Fixed Term Contract (12 months).

Location: Newport – hybrid working, two days per week in the office.

Security Clearance Level: SC.

Salary: £26,298 per annum.

Benefits:

• 25 days annual leave with the choice to buy additional days
• health cash plan
• life assurance
• pension

Loved reading about this job and want to know more about the sector?

We’re a leading provider in the UK of re‑imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long‑lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.

We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.