Process Assistant - HR Ops - Fixed Term

Sopra Steria - UK; York; Hybrid; GBP 25,000; Full time

Job summary

A leading company is seeking a Process Assistant to support their HR Operations team. This full-time, fixed-term position offers an engaging role in transaction processing within a collaborative environment, ideal for those with a strong customer service focus and excellent communication skills. The position is hybrid, with required office presence in York twice a week.

Benefits

25 days annual leave with option to buy additional days

Health cash plan

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Capability to follow established processes.
• Ability to navigate and understand relevant systems.

Responsibilities

• Assisting in the provision of transaction processing services to clients.
• Handling day-to-day operational tasks.
• Responding to routine queries and issues.

Skills

Numerical skills

Written communication

Customer service

Organisational skills

Interpersonal skills

Team collaboration

Tools

Microsoft Office

Job description

Are you seeking a role within a collaborative team, ensuring smooth transaction processing for clients?

Here at SSCL, we're on the lookout for a Process Assistant to join our busy HR Operations team supporting one of our high-profile Government Clients. You’ll play a key role in helping process transactions for clients, taking on a variety of tasks within your team. This includes handling day-to-day activities, answering common questions, and dealing with routine issues.

This is a hybrid role, where you'll work from home most of the time, but you'll need to be in the York office on Tuesdays and Wednesdays! Please note this is a Fixed Term position for 12 months.

What you’ll be doing:

• Assisting in the provision of transaction processing services to one or more clients.
  
• Being responsible for core administrative, operational, and/or technical tasks within a section or department.
  
• Providing a range of straightforward, routine services as part of a team handling similar activities.
  
• Responding to routine queries, issues, or situations.
  
• Referring any unusual or non-routine situations to the appropriate team members.
  

What you’ll bring:

• Strong numerical and written communication skills.
  
• Excellent customer service abilities.
  
• Proficient in PC use and Microsoft Office applications.
  
• Exceptional organisational and interpersonal skills.
  
• Ability to collaborate effectively in a fast-paced environment as a strong team player.
  

It would be good if you had:

• Capability to follow established processes.
  
• Ability to navigate and understand relevant systems.
  

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type:Full time,12 month FTC
Location:York
Security Clearance Level:SC
Internal Recruiter:Sophie
Salary:£24,636 per annum
Benefits:25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK