Process Assistant - HR Ops - Fixed Term

Sopra Steria Group; York; Hybrid; GBP 25,000; Full time

Job summary

Join Sopra Steria Group as a Process Assistant in our HR Operations team. In this full-time, fixed-term role based in York, you will ensure the smooth processing of transactions and provide support to a high-profile government client. This hybrid position combines home working with office presence on key days, offering a competitive salary and benefits including annual leave, health plans, and a pension.

Benefits

25 days annual leave (option to buy more)

Health cash plan

Life assurance

Pension

Flexible benefits fund

Qualifications

• Strong numerical and written communication skills.
• Excellent customer service abilities.
• Proficiency in PC use and Microsoft Office applications.

Responsibilities

• Assisting in providing transaction processing services to clients.
• Handling core administrative, operational, and technical tasks.
• Responding to routine queries and issues.

Skills

Numerical skills

Written communication

Customer service

Organizational skills

Interpersonal skills

Tools

Microsoft Office

Job description

Are you seeking a role within a collaborative team, ensuring smooth transaction processing for clients?

Here at SSCL, we're looking for a Process Assistant to join our busy HR Operations team supporting a high-profile Government Client. You’ll play a key role in processing transactions for clients, handling a variety of tasks within your team. This includes managing daily activities, answering common questions, and resolving routine issues.

This is a hybrid role, working mostly from home, but requiring presence in the York office on Tuesdays and Wednesdays. Please note, this is a Fixed Term position for 12 months.

What you’ll be doing:

• Assisting in providing transaction processing services to clients.
• Handling core administrative, operational, and technical tasks within a department.
• Delivering straightforward, routine services as part of a team.
• Responding to routine queries and issues.
• Referring non-routine situations to appropriate team members.

What you’ll bring:

• Strong numerical and written communication skills.
• Excellent customer service abilities.
• Proficiency in PC use and Microsoft Office applications.
• Exceptional organizational and interpersonal skills.
• Ability to work effectively in a fast-paced environment as a team player.

It would be good if you had:

• Ability to follow established processes.
• Understanding of relevant systems.

If you're interested but unsure if your skills and experience match exactly, please apply — we’d love to hear from you!

Employment Type: Full-time, 12-month FTC
Location: York
Security Clearance Level: SC
Internal Recruiter: Sophie
Salary: £24,636 per annum
Benefits: 25 days annual leave (with option to buy additional days), health cash plan, life assurance, pension, and flexible benefits fund

Interested in learning more about us? SSCL is a leader in critical business support services for the UK public sector, delivering significant savings and transforming services through digital solutions since 2013. We employ around 3,000 people committed to our values, making SSCL a top workplace that delivers social value and supports community initiatives across the UK.