Process Assistant Customer Service

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Process Assistant Customer Service, Southampton

Client:

Page Personnel

Location:

Southampton, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

3d5336dfb256

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

• Starting Immediately
• Local role based in Southampton

About Our Client

Our client is a proud member of the NHS family based in Southampton. They provide finance & accounting, digital, procurement, and workforce services to more than half the NHS in England. Their solutions are underpinned by cutting-edge technologies, their team's expertise, in-depth understanding of the NHS, and a commitment to service excellence.

Job Description

The key responsibilities for the Process Assistant Customer Service role are:

• Dealing effectively with queries from customers (both internal and external) via telephone, email, or in person, maintaining a professional and efficient attitude following customer service standards.
• Resolving as many queries as possible during the initial contact.
• Being proactive to customer needs.
• Achieving standards set within the SLA for KPI needs on behalf of all trusts.
• Providing clear, concise, and accurate information to clients, their employees, and third parties, ensuring a positive and professional manner at all times.
• Following the guidelines laid out under the Data Protection Act.
• Proactively ensuring payroll staff achieve Key Performance Indicators related to call resolution.
• Maintaining a basic awareness of statutory regulations regarding National and Local deductions from pay such as PAYE and NI.
• Constructing suitable responses to queries from staff, HMRC, and other outside organizations, verbally and in writing.
• Flexibly processing multiple inquiries on multiple customer payrolls.
• Adhering to NHS SBS internal policies.
• Ensuring compliance with departmental internal controls and the financial framework determined by the client.

The Successful Applicant

The successful candidate should have:

• The ability to work in a team.
• Numerate and methodical skills.
• Good PC skills, including Microsoft Word and Excel, with the ability to input from basic data sources and produce basic spreadsheets.
• The ability to multitask.
• The ability to prioritize tasks.
• Basic understanding of Time Management.
• Understanding of performance targets.
• Experience handling telephone calls and emails.
• Previous call center and customer service experience or experience in a fast-paced work environment.

What's on Offer

The candidate for the Process Assistant Customer Service role will receive: