Process and Standards Manager

Jobtailor; Newcastle upon Tyne; On-site; GBP 40,000 - 65,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a Process Engineer to design, document, and maintain SOPs for vault operations, including VIP standards, with a focus on version-controlled, auditable processes.

You will establish SLAs, drive root-cause analyses, and partner with Security, Facilities, and Client Logistics to ensure institutional-grade controls. Collaboration across Ops, Customer Service, CRC, Claims and staff training is essential.

Qualifications

• Prior experience in process engineering, quality assurance, operations standards, or a similarly structured operational role.
• Proven ability to design and document scalable processes and drive adoption across teams.
• Strong organizational skills and the ability to manage multiple process initiatives simultaneously.
• Excellent written and verbal communication skills and ability to collaborate across functions.

Responsibilities

• Design, document, and maintain SOPs across vault workflows for normal and VIP standards, ensuring version-controlled, auditable processes.
• Establish and monitor SLAs for vault operations, tracking performance against zero-defect and on-time standards.
• Triage and catalog recurring production and operational issues and redesign workflows to eliminate them.
• Partner with Security and Facilities to ensure physical and digital security of assets meets institutional-grade standards; own the compliance audit cadence.
• Act as the process engineer for bringing new categories into the vault, building repeatable onboarding standards.
• Conduct regular audits and regression testing of vault processes and documentation to ensure compliance with controls.
• Own formal root-cause analysis and permanent corrective-action documentation for all escalated incidents.
• Collaborate with cross-functional teams to translate logistics pain points into standardized procedures and reflect the full item journey.
• Train vault staff on new and updated standards, ensuring consistent adoption across the team.

Skills

Process Engineering

Quality Assurance

Compliance Auditing

Cross-Functional Collaboration

Attention to Detail

Documentation

Root-Cause Analysis

Tools

Google Sheets

Google Docs

Job description

Design, document, and maintain industry leading standard operating procedures across all vault workflows for normal and high-value (VIP) standards, ensuring every process is documented, version-controlled, and auditable
Establish and monitor SLAs for vault operations, tracking performance against zero-defect and on-time standards
Triage and catalog recurring production and operational issues and partner with your direct report to redesign workflows that eliminate them
Partner with Security and Facilities to ensure physical and digital security safety of valued assets meets institutional-grade standards; own the compliance audit cadence against standards
Act as the process engineer for bringing new categories into the vault, building repeatable onboarding standards ahead of category expansion
Conduct regular audits and regression testing of vault processes and documentation to ensure compliance with institutional-level controls
Own formal root-cause analysis and permanent corrective-action documentation for all escalated incidents
Partner with the Client Logistics Manager to translate logistics pain points into standardized, scalable procedures
Collaborate with cross-functional teams (Ops, Customer Service, CRC, Claims, Security, Facilities) to ensure process documentation reflects the full item journey
Train and support vault staff on new and updated standards, ensuring consistent adoption across the team

Requirements

• Prior experience in process engineering, quality assurance, operations standards, or a similarly structured operational role
• Proven ability to design and document scalable processes and drive adoption across teams
• Strong attention to detail along with excellent research and analytical skills
• Strong organizational skills and the ability to manage multiple process initiatives simultaneously
• Strong understanding of Google Sheets, Docs, and similar tools
• Excellent written and verbal communication skills along with the ability to collaborate effectively with cross-functional teams
• Experience building and/or auditing institutional-level controls is highly desirable
• Familiarity with card collecting and trading, with prior experience in the field being highly desirable

Core Competencies

Demonstrates expertise in process engineering and quality assurance, with a strong focus on designing scalable processes and ensuring compliance with institutional-level controls. Proficient in collaborating with cross-functional teams to enhance operational workflows and drive adoption of standardized procedures.

Highest-signal resume keywords

• Process Engineering
• Quality Assurance
• Compliance Audit
• Google Sheets
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Process Design
• Documentation
• Workflow Redesign
• Root-Cause Analysis
• Auditing
• Scalable Procedures
• Operational Standards
• Performance Tracking
• Institutional-Level Controls
• Analytical Skills

Soft Skills

• Attention to Detail
• Organizational Skills
• Written Communication
• Verbal Communication
• Collaboration

Industry Keywords

• Vault Operations
• Standard Operating Procedures
• Logistics
• Client Logistics
• Card Collecting
• Trading

Tools & Technologies

• Google Sheets
• Google Docs