Process Analyst, Divisional (12 months fixed term contract)

Pacific Life Re; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Pacific Life Re is seeking a Process Analyst for a 12-month fixed-term contract in London. The role involves supporting the transformation programme through process mapping, stakeholder collaboration, and identifying optimisation opportunities. Ideal candidates will have a strong background in process improvement, excellent communication skills, and Lean Six Sigma certification.

Benefits

Stakeholder Pension Scheme

Life Assurance

Subsidised Gym Membership

Private Medical Insurance

Season Ticket Loan

Eye Care

Employee Assistance Programme

Group Income Protection

Wellness Benefits

Qualifications

• Extensive experience as a Process Analyst in a transformation programme.
• Ability to analyse complex cross-functional processes.
• Understand business needs and translate them to process improvements.

Responsibilities

• Identify and document core business processes to improve efficiency.
• Align with stakeholders to understand business strategy and goals.
• Facilitate collaboration to ensure complete process journeys.

Skills

Process optimisation

Effective communication

Analysing and documenting

Stakeholder management

Agile methodology

Education

Lean Six Sigma certification

Job description

Job Title

Process Analyst, Divisional (12 months fixed term contract)

Job Description

The Role (12 months fixed term contract)

Pacific Life Re (“PL Re”) requires exemplary quality and practices throughout the organisation. Following extensive global expansion over the last several years and a drive to standardise on common systems and platforms globally, PL Re is now undertaking a large scale back-office transformation programme. This programme will aim to deliver an ambitious but achievable future state vision across all our back-office functions globally.

There is a need for an experienced Process Analyst to support the definition and delivery of the various ‘as is’ and ‘to be’ processes, as part of a wider programme of work.

This programme of work has been created to address the diverse portfolio of transformation projects planned and underway across the global back-office. The programme team will be responsible for prioritising, planning, and driving forward these projects across all impacted areas which aim to transform, improve, or redesign existing processes across the back-office functions. The programme team will provide change management support and guidance to the company to manage change in an orderly, controlled, and efficient way.

The programme team will work closely with those heading up each of the relevant back-office Teams both in Division Centre and the Business Units, to ensure the wider business works together towards one single vision. This central team will be supported by subject matter experts throughout the business.

The role holder will build close working relationships with the business areas and business analysts supporting the delivery of the wider transformation portfolio of work. They will be responsible for ensuring that processes defined in the business service catalogue (level 1) are mapped (level 2 in the main, but in some instances to level 3.

This is an opportunity to join this new programme team during an exciting period of change. The Process Analyst would fill a critical role within the organisation tasked with engaging, collecting, understanding, documenting the entire key processes across our business, with a view to then re-engineering and simplifying the processes to make them quicker, more efficient, and best in class. The role will also be key to highlighting those processes which are suitable for automation i.e. those that are heavily manual and repetitive in nature, working in conjunction with our architecture and technology community.

The role will ultimately be responsible for ensuring both current business process and future state business processes are clearly defined, catalogued, communicated and approved by the business. This role will also ensure that all process activity is conducted in line with our Business Process Management Framework.

Duties

• Identify, understand, explore and clarify each of the core business processes, in order to be able to define and catalogue accordingly
• Review, challenge and investigate the opportunities to re-define, remove, simplify or re-engineer the core processes to significantly improve the way our business operates
• Align with the business analysts, architects and functional leads to understand the business strategy, key drivers and goals in order to ensure all future state processes are visionary and forward thinking
• Support the identification of process owners or sub processes owners
• Endorse business requirements with an emphasis on collaboration, delivery, and a focus on the strategic goals of the project and the business
• To review and identify opportunities to optimise current business capabilities and processes and drive efficiencies
• Being technology agnostic when re-engineering business processes, but with the ability to articulate where technology interacts/is dependant across the process lifecycle
• Coordinate design, document, train and implementation new processes and procedures as part of the wider transformation programme
• Facilitate collaboration between business stakeholders in order to ensure we have a complete view of the end to end business process journeys
• Build strong working relationships with business stakeholders and technology enablers, enabling collaboration and effective team dynamics
• Consider local versus global business needs when defining the future state processes, being clear on the value of any deviations to core processes i.e. local variations and requirements.
• Having the end business user experience in mind always, ensuring an intuitive and efficient user experience
• Be responsible for ensuring outcomes align with business vision and strategy, and be an active advocate for change and continual improvement
• Collating, reviewing, and updating process and technology documentation to reflect changes in business processes and technology

Qualifications & Experience

• Extensive experience in the market of managing process improvements as a high performing Process Analyst, ideally with experience of working in a Transformation programme
• Demonstrable experience in effective communication with internal stakeholders in the business, understanding and translating their ways of working
• Skilled in querying, analysing and documenting complex cross functional process maps
• Lean six sigma certification – Yellow, Green, Blue or Black
• Experience of working with technical and non-technical teams, with the ability to translate technical steps in a clear and concise way
• Ability to identify opportunities for process optimisation
• Ability to challenge stakeholders in the business at all levels and the technology / project team to ensure process steps are understood and any new process improvements are appropriately designed to meet business needs
• Experience or knowledge of working on processes across multiple locations /sites would be beneficial
• Practical knowledge of business and industry practices, tools, and techniques
• Ability to mediate through complexity and variation an to gain consensus from user community
• Experience leading workshops, or working one to one to gather process information that is accurate and complete
• Understanding of different delivery models including agile and waterfall
• Excellent verbal and written communication skills enabling efficient interaction and collaboration with all stakeholders

Key Skills & Behaviours

• Demonstrates an appropriate level of technical skills for the role and an appreciation of current issues affecting their profession and the life reinsurance industry
• Takes responsibility for the quality, completeness, and accuracy of own work and that of the team under them
• Able to prioritise competing requests and deadlines
• Provides accurate and timely updates on status of work and escalates issues appropriately
• Committed to being an open and fair team member who shares information, knowledge, and experience openly
• Communicates in a clear and practical manner both verbally and in writing, without over-reliance on technical language
• Challenges status quo and is not limited by historical thinking or embedded practices, critically evaluates and challenges current work practices
• Embraces change and can work in a fluid environment with challenging deadlines: able to be flexible and resourceful
• Team player: ability to work with people with a diverse range of skills and experiences and get the best out of every individual
• Agile approach to projects; able to demonstrate the ability to think ahead and always focus on the end goal

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

• Stakeholder Pension Scheme

• Life Assurance

• Subsidised Gym Membership

• Private Medical Insurance

• Season Ticket Loan

• Eye Care

• Employee Assistance Programme

• Group Income Protection

• Wellness Benefits

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

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