Process Analyst

Hargreaves Lansdown; Bristol; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Process Analyst to enhance business efficiency and streamline operations. This role involves leading process discovery, implementing Lean and Six Sigma methodologies, and collaborating with various teams to drive impactful changes. You'll be at the forefront of process improvement, ensuring alignment with business strategies while engaging stakeholders across the organization. Join a dynamic team committed to innovation and excellence, where your contributions will significantly shape the operational landscape and foster a culture of continuous improvement.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Health care cash plans

Wellness coaching sessions

Inhouse barista and deli

Two paid volunteering days per year

Qualifications

• Proven experience in process optimisation and operational excellence.
• Strong understanding of Lean and Six Sigma methodologies.

Responsibilities

• Lead process discovery and mapping to identify inefficiencies.
• Deliver process re-engineering initiatives for operational benefits.

Skills

Process Optimisation

Operational Excellence

Business Analysis

Stakeholder Engagement

Problem Solving

Education

Relevant Degree or Equivalent Experience

Tools

RPA

OCR

Workflow Tools

Job description

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!

About the role

We’re looking for a Process Analyst to play a key role in optimising our business processes, reducing complexity, and driving efficiency across the organisation. As part of our newly established Operational Centre of Excellence, you will work on high-impact projects, helping to redesign and improve critical operational processes. Working closely with business stakeholders, automation teams, and strategic partners, you’ll identify opportunities for simplification, automation, and risk reduction, ensuring process changes align with our business strategy.

What you’ll be doing

• Leading process discovery and mapping to identify inefficiencies and areas for improvement.
• Delivering process re-engineering initiatives, ensuring tangible financial and operational benefits.
• Embedding Lean, Six Sigma, and process improvement best practices across the organisation.
• Working closely with automation and digital teams to identify and implement technology-driven improvements.
• Supporting the development of the Operational Centre of Excellence, helping to establish governance and best practices.
• Engaging stakeholders at all levels to drive process change and adoption.

About you

• Proven experience in process optimisation, operational excellence, or business analysis.
• Strong understanding of Lean, Six Sigma, and process improvement methodologies.
• Ability to quantify benefits and build business cases for process change.
• Excellent stakeholder engagement skills – confident presenting insights and influencing decisions.
• Experience working with process automation, RPA, OCR, or workflow tools is a plus.
• A proactive problem-solver who thrives on improving ways of working.

Interview process

This will be a two stage interview process consisting of competency based questions and a task based presentation.

Working Schedule

The role is based in our Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern, with a requirement for you to be in the office 2-3 days a week.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus * and annual pay review
• 25 days * holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday **
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness provider and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

* dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.