Proactive Pumping Station Senior Technician

Anglian Water Services; Bury St Edmunds; On-site; GBP 44,000; Full time

Job summary

Anglian Water Services is looking for a Senior Operations Technician to enhance operational efficiency across Water Recycling Operations. The role involves technical support, team coaching, and a commitment to safety practices. Candidates should demonstrate strong health and safety awareness, customer service skills, and effective communication for diverse stakeholders.

Benefits

Personal private health care including physiotherapy

24-hour Virtual GP service

25 days annual leave – rising with length of service

Competitive pension scheme

Bonus scheme

Flexible benefits and working culture

Life Assurance at 8 times your salary

Paid time off for health reasons

Excellent Family Leave package

Qualifications

• Ability to work in confined spaces and at heights.
• Driving license required.

Responsibilities

• Drive continuous improvement and efficiency across Treatment Works and Pumping Station Assets.
• Provide technical support and coaching for Technicians.
• Analyze asset performance and manage resources for maintenance work.

Skills

Health and Safety awareness

Customer service skills

Communication skills

Knowledge of wastewater systems

Job description

Salary: Circa £44,000 depending on skills and experience and business use of company van

Permanent : Full Time, 37 hours per week

Location: Bury St Edmunds / Norwich / Southend

What you will be doing?

Reporting directly to the Proactive Pumping Station Manager you will work within the teams to drive continuous improvement and efficiency across our Treatment Works and Pumping Station Assets. Providing Technical support, expertise and advice to deliver effective and efficient operations of Water Recycling Operations resources, processes, assets and systems.

As part of your role you will identify, implement and share improvements to facilitate effective and efficient operation of the Water Recycling Operations process, working closely with relevant teams to delivery efficient solutions to operational issues. This will include coaching and supporting in the development and performance management of Technicians.

Key tasks include:

• Develop, encourage and foster good and safe working practices and work in accordance with the Company’s safety rules at all times
• Work within the Ovarro Pump insight to analyse asset performance and upload data.
• Manage available resource to ensure all maintance work is delivered within agreed level of service.
• Work closely with internal stakeholders to ensure all actions are achieved on service completion.
• Drive continuous improvement of process and service through implementation of new ideas/equipment
• Provide expert support to monitor and coach field resources in techniques/equipment used for the service and maintenance of treatment processes and asset

What does it take to be a Senior Operations Technician?

• Full driving licence
• Demonstrate experience and awareness of Health and Safety within an operational environment
• Ability to adapt communication style (both written and verbal) to suit a wide range of internal and external stakeholders
• Demonstrate customer service skills and ability to deal with customers in an empathetic and professional manner
• Knowledge or understanding of wastewater systems including Ovarro and processes would be beneficial
• In this role you must be able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms, and you will be expected to complete relevant occupational health checks including Hand-arm Vibration (HAV)

As a valued employee, you’ll be entitled to:

• Personal private health care including physiotherapy
• 24-hour Virtual GP service for you and your household
• 25 days annual leave – rising with length of service
• Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits and working culture to support your wellbeing and lifestyle.
• Life Assurance at 8 times your salary
• Personal Accident cover – up to 5 times your salary
• Lots of great discounts!
• Paid time off when you’re physically and mentally unwell
• An excellent Family Leave package – to help you support your family including enhanced maternity, paternity, and shared parental leave policies.

Inclusion at Anglian Water

Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community’s Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women’s Utility Network.

Closing date : 30th June 2025

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