Proactive Network Specialist

Yorkshire Water; England; Hybrid; GBP 41,000 - 52,000; Full time

Job summary

Yorkshire Water is looking for a Proactive Network Specialist to enhance service delivery within their Wastewater Service Delivery Business Unit. This role involves coaching, technical improvement, regulatory compliance, and addressing sewer flooding issues. Flexible working arrangements are offered to support work-life balance as per company philosophy. Join us in making a difference in the Yorkshire region!

Benefits

Company car through lease scheme

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• In-depth knowledge of Microsoft applications and wastewater systems.
• Knowledge of regulatory measures, particularly sewer flooding.
• Previous experience in a regulated environment preferred.

Responsibilities

• Support the implementation of the sewer flooding strategy.
• Coach and support field-based operatives for quality investigations.
• Drive new technologies and solutions with Service Partners.

Skills

Technical background in wastewater

Planning ability

Strong influencing skills

Negotiating skills

Problem-solving skills

Tools

Microsoft applications

SAP

ICE and ICOM systems

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary (Salary band 4b) from £41,477 to £51,846 depending on experience.
• A company car through company car lease scheme.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year).
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Proactive Network specialist progression plan.
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We are looking for a Proactive Network Specialist to join the Customer Field Services department within the Wastewater Service Delivery Business Unit at Yorkshire Water to help us to deliver a better and more efficient service for our customers. Could this be you? The role will cover the Yorkshire region and is a flexible hybrid working arrangement, however, there will be an expectation that time will be spent working from the operational sites from where your team(s) operate.

Work type: This is a permanent opportunity. The role will be expected to cover working rotational work patterns working a 37- hour week. As part of the role, once trained you may be required to be on a standby rota.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

The Proactive Network Specialist will play a critical role in ensuring that the business delivers its upper quartile performance. To ensure our regulatory performance commitments are achieved, we require a thorough review and audit of follow on work raised from the SMP. End to end management of the jobs from release through to completion via service partners.

You will support a centre of excellence for sewer flooding; responsible for supporting the implementation of the company’s sewer flooding strategy, as well as tactical interventions to ensure industry leading performance across key ODI’s. By understanding themes of the root causes of failure, they will ensure that the business makes the right interventions and have the right controls in place to improve performance and prevent both first time and repeat incidents.

Where you fit in:

As our Proactive Network Specialist your role will be responsible for identifying training, coaching needs, and supporting our Proactive Escapes Technician and the Proactive Escapes Jetting Technician and service partners and their suppliers, to improve the competence of the workforce, through identified themes from work review. Therefore, resulting in the ability to provide accurate information that supports our regulatory position and improve our adherence to process. In addition, you will work pro-actively to reduce both first-time and repeat asset failures that cause sewer flooding, and you will monitor the progression of investigations and repair work through the process to avoid repeat occurrences, whilst ensuring corporate risk records are created and updated.

• Responsible for coaching and supporting field-based operatives to ensure a quality investigation is undertaken, evidenced, and documented.
• Promote a first-time fix solution for customers and the environment in accordance with our standards and specifications.
• Review customer complaints and ensure the right action is taken to resolve these.
• Working with Service Partners to drive new technologies and solutions.

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What skills, experience, and qualifications you will need:

• In-depth knowledge of Microsoft applications, YW applications, (including but not limited to, SAP, ICE and ICOM systems)
• Demonstrate strong technical background in wastewater.
• Good understanding of wastewater assets, common failure modes and solutions
• Knowledge of regulatory measures, particularly sewer flooding.
• Financial contract awareness and understanding
• Proven planning ability – identifying priorities and actions to assist in delivering results.
• Ability to acquire, understand and interpret information, both technical and financial.
• Identifying and solving issues in a timely and effective manner.
• Strong influencing and negotiating skills at operational and management levels both internally and externally.

You will also benefit from having:

• Previous experience in a commercially orientated and/or regulated environment
• Experience of driving sustainable performance against challenging business target.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got a technical background in wastewater and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing Date: 21st July

Interview Date: TBC

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.