Proactive Intervention (Disrepair) Manager

MMP Consultancy; Maidstone; Hybrid; GBP 65,000 - 101,000; Full time

Job summary

MMP Consultancy is seeking an experienced Proactive Intervention Manager (Disrepair & Damp & Mould) for an interim two-month assignment with a Kent-based Housing Association. The role is hybrid: three days on site and two days remote, with the rate dependent on experience.

You will lead disrepair case management, drive service improvements, and ensure compliance with housing legislation including Awaab's Law, reporting and performance requirements. Excellent stakeholder engagement a must.

Job description

MMP Consultancy is seeking an experienced Proactive Intervention Manager (Disrepair & Damp & Mould) for an interim 2-month position subject to extension with a Housing Association based in Kent. This is 3 days on site and 2 days working from home. Rate is dependent on experience.

This is an excellent opportunity for a housing professional with extensive experience managing disrepair, damp and mould cases, leading service improvements and ensuring compliance with housing legislation, regulatory requirements and emerging standards such as Awaab's Law.

Responsibilities

• Lead the organisation's approach to managing and reducing disrepair, damp and mould cases across the housing stock.
• Manage complex disrepair claims, working with legal teams, contractors and residents to achieve effective resolutions and minimise organisational risk.
• Monitor case trends, identify root causes and implement service improvements to reduce recurring issues and improve performance.
• Oversee contractor, consultant and pest control performance, ensuring contracts, KPIs and service standards are achieved.
• Lead on compliance with Awaab's Law and other relevant housing legislation, ensuring reporting requirements and response times are met.
• Manage complaints relating to disrepair, damp and mould, ensuring cases are resolved in accordance with Housing Ombudsman requirements.
• Produce reports, risk assessments and performance information for senior management, highlighting financial and operational risks.
• Promote resident engagement and awareness initiatives focused on damp, mould prevention and property care.
• Lead and develop a specialist team, providing performance management, coaching and ongoing development support.
• Work collaboratively across Asset Management, Housing and Repairs teams to embed lessons learned and drive continuous service improvement.

Requirements

• Extensive experience managing disrepair and damp and mould cases within a Housing Association, Local Authority or similar housing environment.
• Strong understanding of housing legislation, including disrepair protocols, the Landlord and Tenant Act, Homes (Fitness for Human Habitation) Act and Awaab's Law.
• Proven experience managing complex casework, complaints and legal processes.
• Experience overseeing contractors, consultants and external service providers.
• Strong understanding of residential building defects, damp and mould issues and property maintenance.
• Ability to analyse performance data and implement service improvements.
• Experience managing budgets, financial risk and service performance.
• Excellent stakeholder management and communication skills.
• Strong leadership experience, including managing and developing teams.
• Ability to work under pressure, manage competing priorities and deliver resident-focused outcomes