Proactive Control Technician

South West Water Limited; Exeter; Hybrid; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

South West Water Limited in Exeter is recruiting a Proactive Control Technician to join our 24/7 operational team. You will monitor real-time data, interpret performance, and respond to live activity to ensure continuous service delivery.

We offer a competitive salary with shift allowance, a supportive, team-focused environment, opportunities for development, and benefits such as pension, healthcare, and annual leave.

Qualifications

• Strong analytical and problem-solving skills.
• Confidence working with data and systems (Excel / reporting tools).
• High attention to detail and a structured approach.
• Excellent communication and teamworking skills.
• The ability to stay calm and effective under pressure.
• A proactive, reliable, and accountable mindset.

Responsibilities

• Monitoring and interpreting real-time operational data.
• Supporting effective decision-making to maintain service continuity.
• Communicating clearly with operational teams and stakeholders.
• Managing multiple tasks in a fast-moving environment.
• Identifying risks and supporting performance improvements.

Skills

Analytical skills

Excel

Reporting tools

Attention to detail

Communication

Teamwork

Pressure tolerance

Proactive mindset

Tools

Excel

Reporting tools

Job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes.

We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

We are currently recruiting for Proactive Control Technician to join our 24/7 operational team based in Exeter.

Salary: £39,448 (£32,873 Basic + Shift Allowance)

Working at the heart of our operation, the Control Room plays a critical role in monitoring performance, responding to live operational activity, and ensuring consistent service delivery. This is a great opportunity to join a fast-paced, structured environment where teamwork, accuracy, and real-time decision-making are key.

We are looking for individuals who can confidently interpret data, manage competing priorities, and contribute to maintaining a safe and efficient operation.

What you'll be doing:

• Monitoring and interpreting real-time operational data

• Supporting effective decision-making to maintain service continuity

• Communicating clearly with operational teams and stakeholders

• Managing multiple tasks in a fast-moving environment

• Identifying risks and supporting performance improvements

Shift Pattern:

This role operates on a 24/7 rotating shift pattern:

• 6 days on, 4 days off

• 2x mornings, 2x afternoons, 2x nights

Shift times:

• 06:30 - 15:05

• 14:30 - 23:05

• 22:30 - 07:05

You'll be part of a team of seven technicians providing continuous coverage.

What we're looking for:

We're keen to hear from candidates who have:

• Strong analytical and problem-solving skills

• Confidence working with data and systems (Excel / reporting tools)

• High attention to detail and a structured approach

• Excellent communication and teamworking skills

• The ability to stay calm and effective under pressure

• A proactive, reliable, and accountable mindset

Why Join Us?

Join a critical function at the heart of our operations, where you'll play a key role in keeping things running smoothly while developing valuable analytical and operational skills. You'll be part of a supportive, team-focused environment that encourages collaboration, learning, and continuous growth, with clear opportunities to build your career within a structured and established team.

At South West Water, we believe in rewarding our people for their hard work and dedication. As our Proactive Control Technician you'll enjoy:

• Competitive Salary - Including shift allowance

• Bonus Scheme - Rewarding your performance

• Pension Scheme - Helping you plan for your future

• Healthcare Benefits - Access to employee assistance programs

• Professional Development - Support for career growth with training opportunities

• Employee Discounts - On various products and services

• Generous Annual Leave - Take time to recharge with our holiday entitlement

Closing Date: 13th October 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.