Proactive Care Assistant

NHS; Camberley; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join NHS as a Proactive Care Assistant to support vulnerable patients in managing their complex health conditions. This evolving role involves case finding, administrative tasks, and collaborating with multi-disciplinary teams to enhance patient independence and quality of life.

Qualifications

• Creative, flexible and sensitive approach to diverse support needs.
• Experience with healthcare professionals and NHS or social care.
• Ability to motivate and work as part of a team.

Responsibilities

• Daily proactive case finding of patients on EMIS.
• Participate in the smooth running of the proactive care service.
• Maintain high-quality records and assist therapists.

Skills

Communication

Technical literacy

Planning and organization

Building relationships

Analysis and interpretation

Education

GCSEs Maths and English (C and above) or equivalent

Relevant NVQ Level 3 qualification or equivalent

Tools

EMIS

Microsoft Word

Microsoft Excel

Job description

Proactive Care is an NHSLong Term Plan that aims to provide proactive and personalised support for atargeted subset of individuals living with multiple long-term conditions. Thisservice supports adult patients and carers with complex needs who could benefitfrom proactive Multi-Disciplinary Teams (MDTs) in local communities to be ableto live independently for longer and to reduce avoidable hospital admissionsand GP visits.

TheProactive Care Assistant will have Administration Assistant responsibilities. Thisis an evolving and exciting role and therefore the post holder shoulddemonstrate a flexible and positive attitude, to change with the needs of theservice and service users.

TheProactive Care Assistant will proactively case find and identify patients whoare most vulnerable from admission and/or health deterioration and work closelywith the therapy team to support patients to manage their health conditions andto achieve the best quality of life and independence possible through robusthealth assessments and care planning.

Main duties of the job

Beresponsible for daily proactive case finding of patients on EMIS and ConnectedCare to identify appropriate patients for a proactive care assessment.

Toparticipate in the smooth running of the proactive care service by undertakingadministrative tasks e.g. making appointments, telephone calls and otherclerical activities.

Beresponsible for arranging, attending and taking minutes for Multi-DisciplinaryTeam meetings.

Be responsible for completion of actions followingMDT which may include generating letters and tasks to patients GP.

To maintainhigh quality, contemporaneous records and assist the therapists and practitionersas necessary with data collection and analysis.

Tobe able to use good verbal and non-verbal communication skills with patientsand relatives, carers and colleagues including those with communication difficulties,adapting communication as required to meet the needs of the patient or carer.

Dealingwith patients, relatives and colleagues queries both in person and on thetelephone confidentially, courteously and efficiently.

Beresponsible for logging and making referrals.

ConfidentIT skills, to include Microsoft Office, Outlook and Excel.

Tosupport seasonal projects as requested by a manager.

To carryout any other reasonable duties as requested by a manager to ensure the qualityof the service.

About us

Weare Surrey Heath Community Providers Limited, which is a federation of 7 GPpractices across 10 sites, covering a population of over 97,000 patients acrossSurrey Heath. We began in 2016 and now employ around 200 members of staffacross our head office sites, and our primary care and unplanned care services.

Asa GP Federation, we are proud to represent our member practices and to championprimary care by working with local general practice and system partners in theprovision of community-based healthcare services. We are dedicated to providingsafe and compassionate care to our patients across our range of primary careand unplanned healthcare services in Surrey Heath, and believe in continuouscommitment to quality service delivery and positive patient outcomes.

Patientsare at the heart of everything we do, and we pride ourselves in ensuring ourpatients feel safe, supported, communicated with and respected, at a time whenthey may be feeling vulnerable. Our vision is to provide high quality, seamlesshealth care that enables people to lead healthier lives, whilst feelingsupported and cared for.

Job responsibilities

Please see Supporting Documents for a full job description, list of responsibilities and person specification.

Person Specification

Personal Attributes

• Creative, flexible and sensitive approach to working with people with diverse support needs.
• Ability to motivate people.
• Ability to reflect on and share best practice with peers.
• Able to travel locally as required.
• Passionate about combatting disadvantage and inequality in healthcare
• Able to work as part of a team.

Skills

• Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
• Good technical literacy with e.g. Word, Excel, and able to learn and adapt to new systems, such as EMIS.
• Able to work independently with minimal supervision and manage own workload.
• Able to build strong professional relationships.
• Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
• Able to analyse and interpret information and present results in a clear and concise manner.
• Experienced and competent in the use of EMIS.
• Understanding of social determinants of health and how these can be addressed with patients.

Knowledge

• Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
• Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
• Experience providing advice/signposting.
• Experience using a patient clinical system such as EMIS.
• Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.
• Skilled in the use of person-centred measurement and outcomes delivery.
• Knowledge of a range of local community groups which support wellbeing.
• Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
• Experience of undertaking quality improvement activity.
• Sound understanding of disease prevention and the NHS choices website.

Qualifications

• GCSEs Maths and English (C and above) or equivalent.
• Relevant NVQ Level 3 qualification or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,912 to £26,570 a yearDepending on experience