Private Shopping Porter

Harrods; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading luxury department store in London is seeking a Porter to support their stock team and Private Shoppers. You will be responsible for stock movement and ensuring the department meets high standards for trading. The ideal candidate will have exceptional customer service skills and the ability to lift items safely. This role offers 22 days of holiday, a competitive pension, and up to a 33% discount.

Benefits

22 days’ holiday (rising to 27 days)

Birthday off

Up to 33% Harrods’ discount

Access to a competitive pension

Qualifications

• Natural communicator with the ability to make customers feel valued.
• Able to handle a wide range of responsibilities in a fast-paced environment.
• Knowledgeable about security procedures to prevent theft and stock loss.

Responsibilities

• Ensure the department is ready to trade for the day.
• Dispatch client orders and manage stock movement.
• Support packing of client goods prior to leaving the department.

Skills

Excellent customer service skills

Outstanding interpersonal skills

Ability to safely lift boxes up to 20kg

Job description

Overview

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. Our clients expect simplicity, ease, pace and personalised service tailored to their needs when they visit us. We are looking for a Porter to join this fast-paced and diverse team of Private Shoppers. The role of the Porter is to provide support to our stock team, our Private Shoppers and Private Client Managers, and ultimately our clients and their orders.

About the Role

In this role you will be responsible for ensuring the department is ready to trade for the day, as well as dispatching client orders, and being accountable for the stock movement and stock holding.

In addition to this, you will be responsible for the duties below:

• Stock movement between sites, including Dispatch, Customer Collection points, Trevor Square, Courier desk and the Car park.
• Carry bags to the door for the clients at the request of Private Shoppers and Private Client Managers team.
• Return of stock to the departments daily, as and when required.
• Tidy the department, ensuring Harrods standards are adhered to prior to opening for trade.
• Support with packing of client goods prior to leaving the department.
• Assist with the presentation of stock for storage areas, ensuring that it follows the set standards.

About You

You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. You will ensure that you develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities.

You will also be:

• A natural communicator with outstanding interpersonal skills, making customers feel valued and heard.
• Standing/walking for extended periods of time.
• Ability to safely lift boxes up to 20kg.
• Knowledgeable on security procedures to ensure they are followed at all times to prevent theft/stock loss.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods