Private Shopping Consultant

Harvey Nichols; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a luxury department store as a Personal Shopper in Knightsbridge, where you'll engage with clients and provide tailored shopping experiences. This role offers the chance to build lasting relationships while exceeding sales targets in a vibrant environment. With a focus on inclusivity and diversity, this position allows you to express your passion for fashion and beauty. Enjoy a range of perks, including discounts on fashion and beauty products, a clothing allowance, and opportunities for career development. If you're stylish, fun, and welcoming, this is the perfect opportunity to shine in the world of luxury retail.

Benefits

Up to 40% off fashion

30% off beauty and perfumery

Clothing allowance

Subsidised travel card

Competitive commission scheme

Paid overtime

Charity days

Learning and development opportunities

Employee Assistance Program

Recognition schemes

Qualifications

• Experience as a Personal Shopper or Stylist is essential.
• Extensive knowledge of current fashion and beauty trends.

Responsibilities

• Build and maintain a Personal Shopping client base with tailored services.
• Host engagement activities and provide expert advice across product categories.

Skills

Personal Shopping

Styling

Communication Skills

Organizational Skills

Fashion Knowledge

Technology Literacy

Job description

Personal Shopper - Knightsbridge

Do you keep up to date with luxury fashion?
Do you love being an ambassador for luxury brands?
Do you have experience working as a personal shopper or stylist?
If so, then we would like to get to know you!

Luxury department store, Harvey Nichols, is searching for a Personal Shopper to join its thriving Private Shopping team based in our flagship store in London - Knightsbridge. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you. As the new Personal Shopper you will work 40 hours a week in our flagship store.

How we reward your hard work…
At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.

• Up to 40% off fashion
• Up to 40% off hospitality, foodmarket and hampers
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Subsidised travel card (zones 1-6) on passing probation
• Competitive commission scheme
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

• Work with autonomy and take an entrepreneurial approach to overseeing your private client books. We encourage a holistic relationship between shopper and client, with a personalised approach, ensuring that the service our clients receive is completely tailored to their needs.
• Through incredible service and engagement with your clients, you will exceed your personal sales targets as well as the company’s sales targets and client retention KPIs.

What you will be doing...

• Build Harvey Nichols Personal Shopping client base by establishing and nourishing existing client relationships, re-engaging with former or lapsed clients and introducing new potential clients to our Personal Shopping service. Ability to focus on both your local and global clients and meet their unique needs.
• Organize and host regular engagement activities, including but not limited to private shopping appointments, store visits, brand events, meals etc.
• Provide expert advice to assist clients across all product categories and sales channels, working with your retail and DC teams where necessary to provide a seamless shopping experience. Ensure that any new CRM or Loyalty activations are communicated with your clients.
• Maximise both your own sales, as well as your clients’ overall sales and engagement with Harvey Nichols, with a focus on protecting margin and growing year on year.
• Manage and maintain client data base and files, ensuring that client data is handled in a compliant way and on Harvey Nichols own systems.
• Host appointments with prospect clients who enquire on the personal shopping service for acquisition purposes. Ensure correct follow up with these clients is actioned.
• Support Press and Marketing from Head Office with up-and-coming projects, providing feedback on current campaigns with regards to client preferences.
• Mentor fellow Personal Shopping staff members. This includes store procedures, till training, floor-walks, product knowledge and Personal Shopping conduct and standards.
• Represent Personal Shopping at any external events. This includes guest speaking, selling at pop-up events and clienteling. Fulfilling the role of a Brand Ambassador for Harvey Nichols.
• Manage stock movement efficiently, ensuring that it is returned to the shop floor as soon as possible to maximise sales and maintain good housekeeping of the department.

Is this you?

• You will have a previous experience of working as a Personal Shopper or Stylist
• You will have extensive knowledge of the current trends including fashion and beauty within women and men’s categories
• You will be technology literate
• You will have good organisation skills
• You are a confident communicator, both written and verbal
• You have genuine passion for beauty and fashion
• You have a keen eye for details
• You are stylish, fun and welcoming

Where do I sign??
If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us