Private Sector Housing Support Officer

SEVENOAKS DISTRICT COUNCIL; Sevenoaks; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government organization is seeking a motivated Private Sector Housing Support Officer for a 6-month fixed-term contract. In this role, you will help ensure properties across the district meet housing standards and support vulnerable residents in accessing essential home adaptations. The ideal candidate will have strong organizational skills, a customer-first approach, and confidence when working with various stakeholders. This position offers enhanced annual leave, training opportunities, and a supportive team environment.

Benefits

Enhanced annual leave of 25 days

Generous Local Government Pension Scheme

Free parking

Employee discounts on shopping and travel

Access to BUPA Employee Assistance Programme

Qualifications

• Experience in a customer-facing or administrative role.
• Clean driving licence and access to a car.
• Willingness to undertake relevant training.

Responsibilities

• Support the Private Sector Housing Team in ensuring property standards.
• Assist with administration of Disabled Facilities Grants.
• Liaise with professionals across various sectors.

Skills

Customer-first approach

Organizational skills

Strong IT skills

Confidence with vulnerable residents

Attention to detail

Education

Education to GCSE A-C standard including English and Maths

Tools

Microsoft Office (Excel, Word, Outlook)

Renovator software

Uniform

IDOX

Job description

Our Private Sector Housing Team is looking for a motivated Private Sector Housing Support Officer (6-month fixed-term contract) to help make homes across the district safer, more accessible, and better maintained.This is an excellent opportunity to work in a varied and rewarding role, supporting residents and contributing to the delivery of vital housing services. Whether you're building on previous housing experience or bringing strong administrative skills to a new challenge, this role offers the chance to make a real difference.Everything You Need to KnowAs a Private Sector Housing Support Officer, you'll provide technical and administrative support to ensure residential accommodation - including Houses in Multiple Occupation (HMOs) - meet statutory standards. You'll play a key role in helping vulnerable residents access essential home adaptations through Disabled Facilities Grants (DFGs) and other housing renewal initiatives.From carrying out means testing and processing invoices to supporting inspections and updating our internal systems, you'll be a crucial part of a fast-paced, supportive team dedicated to improving homes and lives across the district.What You'll Be Doing

• Supporting the Private Sector Housing Team in ensuring properties across the district meet housing standards
• Assisting with the administration of Disabled Facilities Grants (DFGs) and other housing renewal grants
• Supporting officers with Sketch Up drawings and Schedules of Works for home adaptations
• Helping to organise inspections, maintain accurate records, and input data into systems (Uniform, IDOX, Excel)
• Liaising with a range of professionals - from Occupational Therapists and contractors to housing associations
• Assisting with mobile homes licensing and supporting annual inspections
• Carrying out means testing using Renovator software, including home visits when necessary
• Maintaining financial records, chasing unpaid fees, and contributing to reports and statistical returns
• Assisting in promotional activities and maintaining website content related to housing services
  
  A customer-first approach with the ability to communicate clearly and empathetically
• Great organisational skills and the ability to work independently and manage a varied caseload
• Strong IT skills, especially in Microsoft Office (Excel, Word, Outlook) and the ability to quickly learn new systems
• Confidence when working with vulnerable or challenging residents and external agencies
• A keen eye for detail and the ability to contribute to service improvements and efficiencies
What You'll Need
• Education to GCSE A-C standard or equivalent, including English and Maths
• Experience in a customer-facing or administrative role
• Clean driving licence and access to a car
• Willingness to undertake relevant training (e.g. CAD, housing regulations)
  
  What's in It for YouThis is your opportunity to build a meaningful career in local government, develop specialist knowledge, and support people in real need. You'll join a welcoming and experienced team that will invest in your training and growth.We are proud holders of the Platinum Investors in People accreditation - a recognition of our commitment to developing our people, creating inclusive teams, and continuously improving how we work.Other benefits include:
• Enhanced annual leave of 25 days (excluding bank holidays)
• Additional leave after 5 years of service
• Extra Christmas closure day
• Generous Local Government Pension Scheme
• Free parking
• Employee benefits include discounts on shopping, travel, days out and more, the Tusker car salary sacrifice scheme and discounts with your MOT
• Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service