Private Rented Sector Support Officer - (Fixed Term) - 12 Months from Start Date

Warrington Borough Council; Warrington; On-site; GBP 25,000 - 34,000; Full time

Job summary

Warrington Borough Council is seeking a Private Rented Sector Support Officer to play a crucial role in preventing homelessness and sustaining tenancies. This full-time position involves working closely with vulnerable clients in the private rented sector, ensuring they have the support needed to avoid evictions. The role requires a good understanding of housing legislation and a commitment to improving the lives of residents at risk of losing their homes. Enjoy competitive benefits and growth within a supportive team.

Benefits

26 days annual holiday, increasing to 31 after 5 years

Health & Wellbeing Programme

Competitive benefits package

Qualifications

• Experience in housing or tenancy sustainment is ideal.
• Ability to manage a varied caseload and work independently.

Responsibilities

• Provide proactive tenancy sustainment support to clients.
• Identify eviction risks early and provide practical solutions.
• Collaborate with landlords and internal teams.

Skills

Understanding of welfare system

Housing legislation knowledge

Supporting vulnerable individuals

Job description

Private Rented Sector Support Officer - (Fixed Term) - 12 Months from Start Date

About us

Are you committed to helping people stay in their homes and avoid homelessness? We are seeking a dedicated Private Rented Sector Support Officer to join our Housing Needs Team and play a key role in sustaining tenancies and preventing evictions across the private sector.

The Housing Needs Team (currently known as Homelessness & Housing Advice) plays a vital role in preventing homelessness across the borough. The team provides comprehensive housing advice and support to individuals and families who are homeless or at risk of becoming homeless. This includes assessing statutory duties under homelessness legislation, developing personalised housing plans, and working collaboratively with internal services and external partners to secure sustainable housing solutions. The team is committed to early intervention, person-centred support, and reducing the use of temporary/emergency accommodation through proactive prevention and move-on strategies.

The role

This is a frontline position, focussing on supporting individuals and families living in private rented accommodation. You’ll work closely with clients who are already living in private sector accommodation, or those that are placed within the sector through the newly created PRS Access Scheme. You will help them to maintain stable tenancies, resolve housing issues, and access the support they need to avoid evictions.

This role will work closely with the Private Rented Sector Access Officer and the Emergency Placement and Move-on Coordinator.

You will.

• Provide proactive tenancy sustainment support to clients in the private rented sector.
• Identify risks of eviction early and intervene with practical solutions.
• Work collaboratively with landlords, support services and internal teams to resolve housing issues.
• Help clients access benefits, employment, health services, and other support networks.
• Maintain accurate records and follow council procedures to ensure consistent delivery.
• Participate in the Emergency Out of Hours Service (phone based).

What's needed?

• Experience supporting vulnerable individuals or working in housing or tenancy sustainment, ideally within homelessness.
• A good understanding of the welfare system.
• Ability to work independently and manage a varied caseload.
• Knowledge of housing/homelessness legislation and prevention strategies.
• A commitment to improving outcomes for residents at risk of losing their homes.

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

The role is full-time, working 37 hours per week. This role is eligible for flexible working; however, the core operating hours are Monday to Friday, 9am - 5pm.

The role is fixed term for 12 months, from the appointment date with the possibility of an extension dependent upon future funding.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

In accordance withHome Office guidance, successful candidates mustevidencetheir right to work in the UK before commencement of?employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer

Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT