Private Patient/Overseas Co-ordinator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare organisation in Southampton is seeking an enthusiastic individual for a role focused on cancer care administration. The ideal candidate will have experience in administrative roles within a healthcare setting, particularly in cancer care, and will display excellent attention to detail. A compassionate approach and proficiency with hospital systems are essential. This position offers training and development opportunities within a supportive environment.

Qualifications

• Must have a compassionate approach when dealing with patients and their relatives.
• Demonstrate access to and use of trust hospital systems for patient bookings.
• Relevant experience in an administrative cancer care NHS setting.

Responsibilities

• Work within cancer care admin role with understanding of patient pathway.
• Handle appointments and treatments for patients.
• Provide support in a flexible work environment.

Skills

Attention to detail

Compassionate approach

Knowledge of medical terminology

Experience in administrative roles

Proficient in hospital systems

Education

Vocational level 3 or equivalent

Diploma level 4 or equivalent

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

Main duties of the job

The private patient/overseas team at University Hospital Southampton NHS FT Trust (UHS) are delighted to be able to offer an exciting opportunity for a patient focussed, friendly and enthusiastic individual to join our existing team.

You will need to have worked within a cancer care admin role and must have an excellent understanding of the cancer care patient pathway (booking of appointments, treatments etc). You will be required to have a flexible approach to work as there are late clinics running until 7pm on Monday & Tuesday with the occasional Saturday working.

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. Development of our staff is central to the delivery of high quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitate your career progression.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

You should have excellent attention to detail. Have a compassionate approach when dealing with patients and their relatives. You will need to demonstrate that you have access to and used trust hospital systems for patient bookings.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Training and experience in administrative roles to vocational level 3 or equivalent
• Good knowledge across a range of administrative work procedures including non-routine elements to Diploma level 4 or equivalent
• Good grounding in medical terminology.
• Relevant experience in an administrative cancer care NHS setting with a wide breadth of speciality knowledge
• Proficient in the use of all hospital trust computerised patient systems.
• Proficient in the use of all hospital trust computerised patient systems. Experience of working in a patient facing role

Desirable criteria

• Service improvement training.
• Experience of working in a private patient or customer facing role with ability to establish rapport.
• Experience of working in an operational environment
• Knowledge and understanding of cancer pathways
• Knowledge of relevant cancer treatments, interventions and terminology
• Knowledge of private patient policies and procedures at UHS