Private Patient Co-Ordinator

Integrated Care System; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A boutique private hospital in Rotherham is seeking a motivated individual to manage private patient enquiries and enhance patient experiences. The ideal candidate will have a background in administration and customer service, preferably in healthcare. Key responsibilities include converting inquiries into bookings and managing patient pathways. This role offers a dynamic environment to grow self-pay and insured patient admissions with a commitment to high standards of care.

Benefits

Free parking

Qualifications

• Proven experience in a similar role within a healthcare or patient-facing environment.
• Demonstrable success in sales or business development, ideally in the private medical sector.
• Strong administrative skills and excellent attention to detail.

Responsibilities

• Handle all private patient enquiries via telephone, email, and social media.
• Convert leads into bookings and follow up with prospective patients.
• Manage the full private patient pathway and liaise with consultants.

Skills

Administration

Customer service

Sales

Problem-solving

Communication

Education

GCSE English and Maths

Customer Service Qualification

Tools

MS Office

Job description

An exciting opportunity has arisen at Kinvara PrivateHospital for a highly motivated and enthusiastic individual to join our PrivatePatient Team. We are seeking someone with a strong background in administrationand customer service, ideally within a healthcare or private medical setting,who is passionate about delivering an exceptional patient experience.

In this role, you will be the single point of contact for all private patients, managing their journey from initial enquiry through to discharge. You will be responsible for building and maintaining relationships with consultants and internal stakeholders to grow self-pay and insured patient admissions in line with defined targets. Your ability to convert enquiries into bookings and maintain patient satisfaction will be key to your success.

Main duties of the job

What Were Looking For:

Proven experience in a similar role within a healthcare orpatient-facing environment.

Demonstrable success in a sales, marketing, or businessdevelopment role, ideally within the private medical sector.

Strong administrative skills and excellent attention to detail.

Exceptional communication skills, confident in person, over thephone, and in writing.

Ability to problem-solve, influence, and resolve conflictsdiplomatically.

Experience in converting enquiries into bookings/sales withmeasurable results.

Knowledge of the local healthcare market and patientdemographics is highly desirable.

What Youll Bring

A proven track record of growing private patient numbers orrevenue in a similar setting.

Excellent IT skills, with proficiency in MS Office and web-basedsystems.

A polished, professional manner and a commitment to highstandards of service.

The ability to multitask and manage a portfolio of patientsefficiently and empathetically.

About us

Kinvara Private Hospital is a modern, boutique private hospital in Rotherham, South Yorkshire. The hospital serves the population of South Yorkshire and beyond, and is easily accessed via train, M1 and M18. Free parking is provided.

Facilities at the hospital include 21 inpatient beds, disabled-friendly rooms, 2 laminar flow operating theatres and 3 consultation rooms.

We offer the most up to date surgical treatments combined with a warm welcome and a professional and caring service from our nursing team.

We specialise in the areas of orthopaedics, cosmetic surgery, and women's health, but also undertake general surgery.

Job responsibilities

Key Responsibilities

• Handle all private patient enquiries via telephone, email, and social media.
• Convert leads into bookings and follow up with prospective patients to ensure a high conversion rate.
• Provide detailed information to patients while delivering a professional, caring, and high-quality service.
• Manage the full private patient pathway and liaise with consultants and internal departments to coordinate appointments, investigations, and treatment plans.
• Act as the main point of contact throughout the patients journey, from enquiry to post-discharge.
• Collect, analyse, and report on patient feedback to identify areas for service improvement.
• Proactively gather and manage patient testimonials, reviews, and satisfaction scores in line with marketing and quality assurance processes.
• Record and submit data to the Breast and Cosmetic Implant Registry (BCIR) for patients receiving breast implants, ensuring timely and accurate reporting in line with NHS legal requirements. Monitor compliance regularly to meet national standards.
• Maintain accurate data and support monthly activity reporting to maximise private revenue.
• Ensure that all administrative tasks are completed promptly and accurately in line with data protection, confidentiality, and CQC standards.

Person Specification

Qualifications

• GCSE English and Maths
• Customer Service Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.