Private & Overseas Patient Administrator

NHS; Barnstaple; On-site; GBP 27,000 - 31,000; Part time

Job summary

A leading healthcare provider in Barnstaple seeks a Private and Overseas Patient Administrator to support complex patient inquiries and provide necessary information. This role offers a chance to work in a dynamic environment with training provided. The ideal candidate will possess strong analytical and communication skills, ensuring clear interaction with patients and staff. Flexibility and attention to detail are essential for success in this role. Part-time position, with benefits including generous annual leave, educational support, and occupational health services.

Benefits

Generous annual leave

Flexible working schemes

Access to staff discounts

Qualifications

• Ability to assess information rapidly and communicate it effectively.
• Experience in a healthcare environment is beneficial but not necessary.
• Willingness to receive training in the specific area.

Responsibilities

• Manage private and overseas patient inquiries and support.
• Perform administrative duties related to patient care.
• Adapt to changing situations and prioritize tasks effectively.

Skills

Analytical skills

Communication skills

Flexibility

Attention to detail

Job description

Job summary

The role of Private and Overseas Patient Administrator is unlike any other in the NHS. It offers variety, an opportunity to learn about all aspects of the Trust and deals with complex rules and regulations. It requires an ability to analyse and assess information rapidly and then to communicate it to patients and colleagues in an understandable way.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Details Date posted

14 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

185-400-11260

Job locations

North Devon District Hospital

Raleigh Park

Barnstaple

Devon

EX314JB

Job description Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Are you curious, determined, investigative and seeking something different? If so we may be able to help! An opportunity has arisen to join a unique team at the Royal Devon University Healthcare NHS Foundation Trust. The Private and Overseas Patient Team is a small dedicated team who are passionate about generating income for the Trust and providing advice and support to patients and staff. Whilst previous experience would be valued, this is a relatively unique area of expertise so training will be provided to the right candidate. We can promise you variety and a change from the norm. Our work is often rewarding but can also be challenging and involves difficult communications with patients in complex situations. Flexibility and attention to detail are essential and the ability to switch from one task to another with several interruptions is a bonus. If you want the opportunity to join us and be a part of our merry band, we would like to hear from you.

Working Pattern: Monday, Tuesday and Thursday 8.30am to 5.30pm (8 hour days)

Interview Date: W/c1st September 2025

For further information please contact: Anne Bishop Private Healthcare Business Manageron [e-mail] or call 01271 322415.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job description Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Are you curious, determined, investigative and seeking something different? If so we may be able to help! An opportunity has arisen to join a unique team at the Royal Devon University Healthcare NHS Foundation Trust. The Private and Overseas Patient Team is a small dedicated team who are passionate about generating income for the Trust and providing advice and support to patients and staff. Whilst previous experience would be valued, this is a relatively unique area of expertise so training will be provided to the right candidate. We can promise you variety and a change from the norm. Our work is often rewarding but can also be challenging and involves difficult communications with patients in complex situations. Flexibility and attention to detail are essential and the ability to switch from one task to another with several interruptions is a bonus. If you want the opportunity to join us and be a part of our merry band, we would like to hear from you.

Working Pattern: Monday, Tuesday and Thursday 8.30am to 5.30pm (8 hour days)

Interview Date: W/c1st September 2025

For further information please contact: Anne Bishop Private Healthcare Business Manageron [e-mail] or call 01271 322415.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification General Requirements Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Person Specification General Requirements Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

North Devon District Hospital

Raleigh Park

Barnstaple

Devon

EX314JB

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

North Devon District Hospital

Raleigh Park

Barnstaple

Devon

EX314JB

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)