Private Cloud Squad Leader

TN United Kingdom; Manchester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a talented team of private cloud engineers. This role involves ensuring high standards of service delivery and fostering a culture of continuous improvement. You will guide your team in managing diverse technologies, including VMware and Netapp, while also focusing on individual development and performance reviews. With a commitment to inclusivity and personal growth, this company offers a vibrant work environment where innovation thrives. Join us and be part of a team that values your contributions and supports your career aspirations.

Benefits

Private health insurance

Pension contribution match

Birthday off

Flexible working

Electric car scheme

Personal growth development time

Company social events

Qualifications

• Lead a team of cloud engineers and ensure adherence to standards.
• Manage performance reviews and training for engineers.

Responsibilities

• Oversee team SLAs, KPIs, and ticket allocation.
• Conduct structured 121 sessions and daily stand-ups.
• Handle customer-facing escalations and continuous service improvement.

Skills

Leadership

Problem-solving

Time management

Customer support

Technical knowledge

Education

Experience in infrastructure engineering

Team leadership experience

Tools

VMware 7.0+

UCS

Netapp

Commvault

Veeam

PowerShell

PowerCLI

HPE 3PAR

Nimble

Dell Compellent

Job description

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Reporting into one of our Senior Managers (Hybrid Cloud), you will be responsible for leading a close-knit team of private cloud engineers who support and manage varied technologies including VMware, UCS & Netapp plus others, within our customer base. Also ensuring a smooth transition into service for new customers once handed over from our delivery teams.

As a leadership figure for the team, you will set the standard of how the team will work, ensuring that engineers follow the infrastructure “What is Good” policies set out in the support handbook, ensure tickets, tasks, and queries are dealt with quickly and to a high standard, completing regular QA on engineers. Being a leadership figure in the team, you will be a role model helping ensure good practice and standards are always followed and play a part in developing the individual engineers.

What will I be doing?

1. Managing team SLA’s, KPI’s, CSAT, Ticket allocation
2. Understanding, maintaining, and delivering relevant training to engineers regarding the current service desk procedures.
3. Ensuring all engineers have regular structured 121 sessions each month.
4. Training and development of respective engineers in line with ANS Service Offerings.
5. Ownership of Performance & Development Reviews (PDRs) for respective engineers.
6. Solely owning team customer-facing escalations.
7. Holding daily, structured squad stand-ups.
8. Planning & managing squad resources (collaborating with peers).
9. Working closely with peers on all aspects of continuous service improvement, contributing where required.
10. Requirement to be on call (via rota).

What soft and transferable skills will I bring?

• Ability to work in a highly pressured environment
• Thirst for technical knowledge
• Excellent problem-solving abilities and tenacity
• A passion for providing outstanding customer support via phone call and ticketing systems
• Strong time management and organization skills
• A highly motivated and hardworking attitude
• A team player attitude with willingness to help others

What will I bring to the role?

• Ability to lead people, embrace company values, and demonstrate a role model persona while supporting Infrastructure engineers.
• Previous experience as an infrastructure engineer in large-scale enterprise or multi-tenant environments.
• Team leader experience, ideally within an Infrastructure or service desk environment.
• Strong drive for customer care
• Proven technical ability and troubleshooting skills.

What is needed to do the role?

• Experience with VMware 7.0+
• Operational experience of UCS & Netapp
• Experience with Commvault
• Experience with Veeam
• Scripting abilities in PowerShell and PowerCLI
• Experience with other storage technologies (HPE 3PAR, Nimble, Dell Compellent)
• Experience with FC storage networking
• Experience with infrastructure monitoring platforms
• Experience leading large-scale projects (desirable)
• Ability to produce and maintain Low-Level Design Documentation
• NPPV3 clearance

Why work for ANS?

At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people through training, development, health, and more, providing benefits and flexibility for a healthy work-life balance.

We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at.

What’s in it for you?

With fantastic benefits, an inclusive culture, and a modern office space, we’re your kind of workplace.

Company benefits

• A little extra: Your birthday off, an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married, plus 5 volunteer days!
• Private health insurance
• Pension contribution match and 4x life assurance
• Flexible working and work from anywhere for up to 30 days per year (some exceptions)
• Company social events – a busy calendar of activities
• Electric car scheme
• 12 days of personal growth development time

ANS is an equal opportunities employer. We encourage diversity and treat all applications fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We may ask for information for equal opportunities monitoring purposes only.