Private Clients Claims Manager

Massenhove Recruitment Limited; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment firm is looking for a Claims Manager - Private Clients. The role involves managing complex insurance claims, particularly for mid-high net worth customers. The ideal candidate will have experience in property adjusting, strong relationship-building skills, and progress towards professional qualifications. MCL emphasizes equality and fairness in its hiring processes.

Qualifications

• Proven track record of general property adjusting and high net worth.
• Experience of major losses is preferable.
• Full, clean driving license required.

Responsibilities

• Handle claims in line with company requirements.
• Oversee claims involving mid-high net worth customers.
• Mentor adjusters for an added value approach.
• Build relationships with existing Private Client Insurers.
• Work with Business Development to add new clients.

Skills

General property adjusting

High net worth adjusting

Relationship building

Education

ACILA or FCILA qualification

Job description

Overview

Claims Manager - Private Clients

An exciting new opportunity to join my client's growing team. You will be focused on carrying out the loss adjusting of Major Loss, Private Client and other complex insurance claims and to have oversight of the quality of claims delivery for private client insurers and their customers on a UK wide basis.

Responsibilities

• Handle claims in line with company requirements and particularly the demanding service standards of MCL clients.
• Oversee all claims involving mid-high net worth customers and those cases requiring additional customer support, taking ownership of such claims if required.
• Mentor adjusters to ensure “added value” approach to Private Client claims and work with new recruits to ensure they understand the MCL philosophy.
• Build relationships with existing Private Client Insurers and be the point of contact for escalations.
• Work with the Business Development and Growth teams to add new clients specialising in mid-high net worth policies to the MCL portfolio.

Key requirements

• Ideally progressing towards or completion of ACILA, FCILA or other professional qualifications. Proven track record of general property adjusting and high net worth.
• Experience of major losses is preferable.
• Full, clean driving license required.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request