Private Banking Manager - Norwich

HANDELSBANKEN PLC; Norwich; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in private banking is looking for a Private Banking Manager for its Norwich branch. The successful candidate will manage a portfolio of clients, ensure excellent customer service, and engage in business development activities. This role offers competitive benefits including a market-leading pension contribution and comprehensive medical insurance, all within a supportive working environment that values inclusivity and professional development.

Benefits

Private medical insurance

Income protection

Life assurance

15% pension contribution

Qualifications

• Strong customer service orientation reflecting in portfolio management.
• Proven knowledge of banking products and credit procedures.

Responsibilities

• Manage and develop a portfolio of private banking customers.
• Win and onboard new customers through proactive business development.
• Ensure compliance with credit policies and assess customer financial information.

Skills

Excellent customer service skills

Understanding of credit processes

Attention to detail

Verbal communication skills

Interpersonal skills

Job description

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Job Introduction

We now have an exciting opportunity for a highly motivated Private Banking Manager to join the Norwich branch.

You will be responsible for the maintenance and development of a customer portfolio. You will be responsible for the winning and on-boarding of new customers via proactive and focused business development activities.

You will have full responsibility for all aspects of customer relationships within the portfolio (excluding Regulated Mortgage activity) including preparation of credit applications, customer analysis, annual reviews, documentation completion, covenant compliance and profitability.

Main Responsibilities

• Responsible for the maintenance and development of a portfolio of private banking customers. Building relationships with customers and ensuring customer satisfaction through the provision of excellent customer service.
• Identifying, meeting and winning prospective new customers/introducers by outlining how we work and what we can offer in terms of service and facilities.
• Demonstrating a sound understanding of, and an ability to work within the Bank's Credit Policy, ensuring lending decisions are within the lending discretion awarded by the Branch Manager.
• The ability to interpret financial information provided by customers, evaluate lending propositions, assess & formulate risk ratings correctly and structure transactions.
• Using the appropriate Bank systems to complete Credit applications and annual reviews.
• To develop and maintain a sound understanding of the local market, and to maintain relationships with professional firms and introducers.
• A demonstrable understanding of the products offered by Handelsbanken and a good understanding of competitor products, relevant industry and market driven trends.
• General administration, preparation of legal documentation for accounts, personal loans and mortgages, maintaining customer's files (including CDD/AML requirements), preparing annual reviews and making payments.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Excellent customer service skills
• Good understanding of the Bank's credit processes and personal customer product offering
• Attention to detail and a methodical approach. Structured work practice and a strong sense of administrative order
• Excellent verbal and written communication skills
• Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
• Interpersonal skills and the ability to work well with impact with people at all levels

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email [e-mail] .

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