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Privacy Specialist

Civica

London

On-site

GBP 50,000 - 70,000

Full time

29 days ago

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Job summary

Civica is seeking a Privacy Specialist to ensure compliance with data protection laws and internal policies. The role involves managing data breaches, conducting risk assessments, and maintaining records of processing activities. Ideal candidates will have a background in technology compliance and experience with ISO standards.

Benefits

25 Days Annual Leave + bank holidays

Pension Contributions - 5% employer match

Private Medical Insurance

Health Cash Plan

Dental Insurance

Income Protection

Life Assurance

Critical Illness Cover

Days of Difference - Up to 3 extra days off for volunteering

Bounty Bonus - Refer a friend & get rewarded

Qualifications

Background in technology-focused compliance role.
Knowledge of ISO standards including ISO 27001, ISO 27701, ISO 22301, and ISO 9001.
Proven experience in risk assessment and mitigation strategies.

Responsibilities

Lead investigations and responses to data breaches and security incidents.
Conduct systematic risk reviews to identify compliance gaps.
Document processing activities and conduct privacy impact assessments.

Skills

Data Protection Regulations

Risk Assessment

Compliance

Information Security

Communication

Education

Degree level or professional qualification - preferably CIPP/E

Tools

GRC platform

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We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

We're hiring for a Privacy Specialist who will be responsible for ensuring that Civica adheres to legal, regulatory, and internal policy requirements related to privacy, information security, business continuity, and operational integrity.

To act as subject matter expert in Data Protection and contribute to all aspects of Civica's compliance program.

Responsibilities

Breach and Incident Management

Lead investigations and response relating to data breaches, security incidents and near misses that involve personal and other data where an IRT is not required
Ensure adherence to regulatory breach reporting requirements in accordance with the geography and product
Facilitate lessons learned reviews ensuring improvement actions are completed within the agreed timescales

Risk Management

Conduct systematic risk reviews to identify potential compliance gaps and areas of vulnerability. Accurately capture details in Civica's GRC platform
Agree and record risk mitigation strategies and work with stakeholders to ensure effective management of identified risks

Privacy

Document and maintain record of processing activities in accordance with the regulations of the operating geography
Conduct privacy impact assessments to identify and mitigate any risks of harm to individuals
Ensure the appropriate classification, protection, handling and retention of personal data
Ensure all processes align with the core principles of privacy, security, resilience, and quality
Maintain knowledge of applicable data protection laws across all geographies in which Civica operates
Deliver Data Subject Access Requests in a timely fashion, coordinating cross-functional activity where necessary

Supplier Management

Evaluate potential vendors to assess the suitability of the organisation and its products or services
Conduct reviews of key vendors

Audit Programme

Coordinate and conduct internal audits to ensure compliance with established policies and regulations
Organise and participate in external audits ensuring all participants are prepared and the operation complies with the audit requirements
Lead on resolving any audit findings by establishing the root cause and implementing corrective action

Training and Awareness

Where appropriate, design and deliver compliance training and awareness programs to colleagues
Serve as a point of contact for compliance-related enquiries

Policy Management

Contribute to the Policy Advisory Board to ensure policies are relevant and reviewed on a regular basis
Ensure Privacy Notices appropriately reflect processing of personal data.

Continual Improvement

Support and/or deliver any required compliance-related activity and projects as deemed necessary

Requirements

Background in the software industry in a technology-focused compliance role
Experience of assessing and supporting the compliance aspects of marketing and sales functions
Knowledge of ISO standards including ISO 27001 (Information Security, ISO 27701 (Privacy), ISO 22301 (Business Continuity) & ISO 9001 (Quality)
Degree level or professional qualification - preferably CIPP/E or similar
Possess demonstrable detailed knowledge and understanding of data protection regulations
A knowledge of information security controls
Proven experience in risk assessment and mitigation strategies
Able to analyse complex issues to achieve logical conclusions
Confident speaker that can present credible outcomes and influence stakeholders
Able to apply active listening skills through focused attention and seeking clarification when needed
Proficient in written communication that is tailored for the audience, well-structured and factually correct
Delivery Orientated
Accountable for tasks and key objectives ensuring transparency and attention to detail
Committed to deadlines by proactively managing time and creatively using available resources to overcome obstacles
Able to work as part of a global team - including working out of hours to attend meetings or support incident response activities
Occasional travel to Civica facilities within the local geography

Benefits

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!

Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions - 5% employer match to support your future.

Income Protection - Up to 75% salary cover for long-term illness.

Life Assurance - 4x salary tax-free lump sum.

Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance - Fast access to private healthcare.

Health Cash Plan - Claim back physio, therapies & more.

Dental Insurance - Cover for routine & emergency care.

Affinity Groups - Join employee-led communities.

Bounty Bonus - Refer a friend & get rewarded.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Legal
Industries
IT Services and IT Consulting

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