Privacy Operations Program Manager

Stripe; Greater London; Hybrid; GBP 77,000 - 115,000; Full time

Benefits offered by this job

equity

company bonus or sales commissions/bon

retirement plans

health benefits

wellness stipends

Job summary

Stripe is seeking a Senior Privacy Operations professional to lead privacy programs at scale. You will own data subject requests, PIAs/DPIAs, records of processing activities, transfer impact assessments, and cookie compliance, driving improvements and documentation to stay regulatory-ready.

You’ll serve as a connector between Privacy Legal, Privacy Engineering, and business teams, translating global privacy requirements into practical, scalable operations and maintaining playbooks and response

Qualifications

• 5+ years of privacy program management experience.
• Experience with GDPR, CCPA, LGPD, and PIPEDA.
• Hands-on PIAs/DPIAs and ROPA experience.
• Ability to translate complex privacy requirements into practical operations.
• Strong collaboration and communication across diverse teams.

Responsibilities

• Own end-to-end privacy programs such as DSRs, PIAs, DPIAs, ROPA, TIAs, and cookie compliance.
• Identify and implement process improvements, including AI tooling for automation.
• Create auditable privacy documentation and playbooks for scalable support.
• Collaborate with Privacy Legal and Privacy Engineering to fulfill user requests.
• Manage intake and routing for privacy requests and maintain response libraries.

Skills

Privacy program management

Cross-functional collaboration

GDPR knowledge

PIAs & DPIAs

ROPA

Data subject requests

Communication

Analytical thinking

Education

CIPP/E

CIPP/US

CIPM

Tools

Jira

AI tooling

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

The Privacy Operations team is a pivotal part of the global privacy program at Stripe. Our vision is operational excellence—a team that is proactive, streamlined, and deeply embedded in the way Stripe works. Privacy Operations is the authoritative operational hub for privacy processes, enabling high-quality privacy experiences for users and data subjects, and owning clear and auditable documentation for internal stakeholders and external regulators. We partner with Privacy Legal and Privacy Engineering to protect user data.

What you'll do

In this role, you'll own the programs central to how Stripe handles privacy at scale. You'll drive end-to-end management across data subject requests, privacy impact assessments, records of processing activities, transfer impact assessments, and cookie compliance, making day-to-day decisions that keep operations regulatory-ready and auditable. You'll also identify where processes can be tightened or automated, and build the documentation and tooling that make the team's work consistent and sustainable.

You'll work as a key connector between Privacy Legal, Privacy Engineering, and cross-functional partners across the company, translating global privacy requirements into practical operations. As a primary point of contact for incoming privacy requests, you'll handle triage and routing, and build the playbooks and response libraries that allow the team to deliver high-quality, consistent privacy experiences for Stripe users and for the regulators who depend on clear, auditable records.

• Own end-to-end program management across core privacy programs such as data subject requests (DSRs), PIAs and DPIAs, records of processing activities (ROPA), transfer impact assessments (TIAs), and cookie compliance, making day-to-day operational decisions, enforcing processes to ensure regulatory readiness, and measuring compliance at scale
• Identify and implement process improvements, including leveraging AI tooling to automate routine tasks, developing structured workflows to sustain quality standards, and maintaining accurate, auditable program records including playbooks and process documentation
• Create and maintain clear, auditable privacy documentation, including privacy assessments, program playbooks, and customer response libraries, to provide scalable, consistent privacy operational support
• Work with Privacy Legal and Privacy Engineering to fulfill user requests, build and deepen expertise on global privacy and data‑protection requirements, and elevate novel or complex requests with appropriate context and documentation
• Rotate through the team's weekly runner model as the primary point of contact for incoming privacy requests, routing across intake channels and managing Jira run tickets

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of demonstrated privacy program management and a proven track record of operationalising and scaling cross‑functional organisation‑wide programs from the ground up
• Excellent collaboration, communication, and relationship‑building skills, and the ability to convey complex ideas succinctly to all audiences
• Demonstrated experience with privacy legislation such as GDPR, CCPA, LGPD, and PIPEDA. Experience with US state legislation, HIPAA, and GLBA is a plus.
• Hands‑on experience with privacy impact assessments (PIAs and DPIAs), data subject request workflows, records of processing activities (ROPA), or other core privacy program operations
• Ability to analyze complex problems to identify root causes and trends, and to document complex narratives in a simplified way that others can use
• Curious and self‑motivated with a strong affinity for vision setting, strategic problem solving, and driving outcomes
• Experienced in juggling multiple projects in a fast‑paced, high‑growth environment, with tight timelines and shifting priorities
• A team player, willing to pitch in where needed

Preferred Qualifications

• Experience in fast‑paced, high‑growth environments. Previous tech industry experience is a plus.
• Demonstrated experience using AI to accelerate day‑to‑day privacy operations work
• Experience with third‑party risk management, RFP and DDQ response processes, or cross‑border transfer assessments
• Privacy certification such as CIPP/E, CIPP/US, or CIPM is a plus

In‑office expectations

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is £77,000 - £115,400. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits / additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

• equity
• company bonus or sales commissions/bonuses
• retirement plans
• health benefits
• wellness stipends

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.