Privacy Operations Manager

Serco; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Company car

Private healthcare

Bonus scheme 5% on target

Flexible working considered

Pension 6%

Job summary

Serco is seeking a Privacy Operations Manager in London to lead and improve the operational privacy services that support the UK organisation. You will report to the Data Protection Officer and own frameworks for Data Subject Rights, breach management, DPIA governance and privacy by design across the business.

This hands-on leadership role requires turning legal expectations into practical services, guiding teams, and escalating high‑risk matters as needed. Hybrid working in London is available.

Qualifications

• Experience managing operational privacy, compliance, legal operations, information governance, risk or assurance processes.
• Strong practical experience of Data Subject Rights, breach management and/or DPIA processes.
• Good working knowledge of UK GDPR, the Data Protection Act 2018 and operational privacy requirements.
• Experience creating and improving frameworks, procedures, guidance, templates and service standards.
• Ability to manage complex stakeholder queries and escalate sensitive matters.
• Strong reporting, prioritisation and continuous improvement capability in a demanding operational environment.

Responsibilities

• Own and continuously improve the Data Subject Rights operating model, including standards, escalation routes, performance monitoring and quality assurance.
• Maintain the data breach management framework and support consistent triage, assessment, documentation and lessons learned.
• Lead DPIA governance, templates, workflows, adviser support and quality assurance, embedding privacy by design into new and changing activity.
• Provide substantive operational privacy guidance for queries escalated through the Privacy Office triage process.
• Maintain practical frameworks, playbooks, guidance and process documentation for business teams and the privacy network.
• Monitor operational MI across DSRs, breaches, DPIAs and business queries to identify risks, capacity pressures and improvement priorities.
• Work closely with Governance & Assurance, Information Governance, Legal, HR, IT and operational teams.
• Escalate precedent‑setting, high‑risk or regulatory matters to the Data Protection Officer with clear evidence and options.

Skills

DSR management

Breach management

DPIA governance

Privacy by design

Stakeholder management

Operational reporting

Job description

Privacy Operations Manager

Hybrid – London, SW1E 5JL

Full Time, Permanent

Band 3 / £70,000 - £80,000 (dependent On Experience)

Here at Serco, we're looking for a Privacy Operations Manager to lead and improve the operational privacy services that support Serco UK.

Reporting to the Data Protection Officer, you’ll own the frameworks and service standards for Data Subject Rights, data breach management, DPIA governance, privacy by design and operational business queries. You’ll make sure these processes are clear, measurable, consistently applied and responsive, while escalating novel, sensitive or high‑risk matters appropriately.

This is a hands‑on leadership opportunity for someone who can combine practical privacy judgement with strong operational discipline, turning legal and compliance expectations into services and guidance that work for the business.

As Part Of This You’ll

• Own and continuously improve the Data Subject Rights operating model, including standards, escalation routes, performance monitoring and quality assurance.
• Maintain the data breach management framework and support consistent triage, assessment, documentation and lessons learned.
• Lead DPIA governance, templates, workflows, adviser support and quality assurance, embedding privacy by design into new and changing activity.
• Provide substantive operational privacy guidance for queries escalated through the Privacy Office triage process.
• Maintain practical frameworks, playbooks, guidance and process documentation for business teams and the privacy network.
• Monitor operational MI across DSRs, breaches, DPIAs and business queries to identify risks, capacity pressures and improvement priorities.
• Work closely with Governance & Assurance, Information Governance, Legal, HR, IT and operational teams.
• Escalate precedent‑setting, high‑risk or regulatory matters to the Data Protection Officer with clear evidence and options.

What You’ll Need To Do The Role

• Experience managing operational privacy, compliance, legal operations, information governance, risk or assurance processes.
• Strong practical experience of Data Subject Rights, breach management and/or DPIA processes.
• A good working knowledge of UK GDPR, the Data Protection Act 2018 and operational privacy requirements.
• Experience creating and improving frameworks, procedures, guidance, templates and service standards.
• The judgement to manage complex stakeholder queries and recognise when sensitive matters require escalation.
• Strong reporting, prioritisation and continuous improvement capability in a demanding operational environment.

Why Serco

Meaningful and vital work: Your work will help Serco manage information responsibly, strengthen compliance and support better decisions across the organisation.

A world of opportunity: Join a globally operating business delivering essential services across five vital sectors, with opportunities to learn, grow and develop your career.

Great people: You’ll work in a supportive, collaborative environment with experienced colleagues who strive for excellence and practical impact.

What We Offer

• Company car
• Private healthcare
• Bonus scheme of 5% on target
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).