Prisoner Custody Officer

Serco Group Plc; Winchester; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading service provider in Winchester is seeking a PCO to manage detainees and ensure court security. Responsibilities include escorting detainees, monitoring their wellbeing, and maintaining security during proceedings. Ideal candidates are committed, possess communication skills, and hold a valid driver's license. The position offers a base salary of £23,402 and various benefits, including pension and training opportunities.

Benefits

Pension (matched up to 6%)

Life insurance

Annual leave (20 days increasing to 25)

Employee Assistance Programme

Health and Dental Plans

Discounts on various services and attractions

Qualifications

• Commitment to making a difference in the lives of others.
• Ability to manage and control situations professionally.
• Willingness to undertake 5 1/2-weeks training course.

Responsibilities

• Provide safe escorting and custody services to detainees.
• Monitor and supervise detainees during court sessions.
• Ensure confidentiality and manage emotional wellbeing.

Skills

Good written and verbal communication skills

Ability to handle challenging situations

Physical fitness

Tools

Valid driver's license

Job description

We are operational 24/6 and you'll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable, however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

About the Role

As a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it's time for them to return to custody or be released.

Key Duties

• Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
• Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
• Being privy to sensitive and confidential information discussed during court proceedings, including testimonies, legal arguments etc. Maintaining discretion and confidentiality is paramount.
• Being prepared to listen to harrowing and distressing testimonies and evidence. It is crucial to maintain professionalism and provide support to detainees while managing your own emotional wellbeing.
• Ensuring that detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
• Monitoring the mental and physical health of detainees, providing support and reporting any concerns to the appropriate authorities.
• Ensuring the safety and security of the court environment, including responding to any incidents or emergencies that may arise. Conducting thorough searches of property and individuals to prevent contraband from entering secure areas.
• Completing necessary paperwork and data entry accurately, including logging detainee movements, incidents, and any other relevant information.
• Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.

What You Need to Do the Job

Our current PCO's come to us with different work & life experiences, what you've done before doesn't matter, what matters is that you're committed to making a difference to the lives of others - the rest you will learn during your 5 1/2-weeks training course and through our experienced colleagues. Ideally, you'll have a current valid driver's license, be reasonably fit and have good written and verbal communications skills, using those skills to manage and control all situations. This role requires a high level of responsibility, vigilance, and the ability to handle challenging situations with professionalism and care.

Our Assessment Process

Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.

Additional Information

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: Have at least two years remaining on your current visa, Have lived in the UK for at least one year, as vetting process requires a counter-signatory from a recognised professional who has known you for that duration.

We are a Disability Confident employer and we believe in recognising your contributions and growth, so as well as continuous training & development opportunities, every year, you will be eligible for a base salary increment, allowing you to see tangible progress in your earnings.

Base Salary of £23,402.00 (35hrs pw). Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years' service) plus Bank Holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more. Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts and more.