Prisoner Custody Officer

JR United Kingdom; Oxford; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading company in public services is seeking a Prisoner Custody Officer in Oxford. This role offers job stability and security, focusing on detainee wellbeing and court security. With a competitive salary and various benefits, this position is ideal for those committed to making a difference in the justice system.

Benefits

Pension (matched up to 6%)

Life insurance

20 days annual leave (rising to 25 after 7 years)

Employee Assistance Programme

Health and dental plans

Qualifications

• Commitment to making a difference; training will be provided.
• Valid driver's license preferred.
• Interest in criminology or psychology is beneficial.

Responsibilities

• Escorting defendants within court premises and ensuring security.
• Supervising detainees during court sessions.
• Completing accurate paperwork and data entry.

Skills

Communication skills

Physical fitness

Job description

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Client:

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

Location: Oxford Crown or Magistrates Court

Salary: £23,402 per annum

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:

• Base Salary of £23,402 (35hrs pw).
• Recognition and growth opportunities, including annual salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890), along with continuous training & development.
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
• Benefits supporting health and wellbeing such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
• Access to discounts and deals, including Merlin Attractions, Mobile Phone, Cinema, Leisure, Retail, and Hospitality discounts.
• A diverse and inclusive culture where you can make a positive impact.

We operate 24/6 with early and late shifts, 35hrs pw. Flexibility is essential, with various working arrangements and additional hours. A rota (provided 12 weeks in advance) allows flexibility for time off.

About the Role:

As a PCO, you’ll work in a team to provide secure escorting and custody services, focusing on detainee wellbeing. Responsibilities include:

• Escorting defendants within court premises, including ensuring security during bathroom visits, possibly handcuffed.
• Supervising detainees during court sessions to ensure safety.
• Handling sensitive information with discretion, supporting detainees emotionally while maintaining professionalism.
• Providing food and support for detainees, monitoring health, and reporting concerns.
• Ensuring court security, conducting searches, and responding to incidents.
• Completing accurate paperwork and data entry.
• Collaborating with court staff, law enforcement, and legal professionals.

What you need to do the job!

Previous experience isn’t necessary; commitment to making a difference is. Training will be provided. A valid driver’s license, good communication skills, and physical fitness are preferred. The role requires responsibility, vigilance, and professionalism, especially when managing challenging situations. Interest in criminology or psychology is beneficial.

Our Assessment Process:

Eligibility briefing, competency-based virtual interview, role-play, and written exercise.

Additional Information:

Roles are exempt from the Rehabilitation of Offenders Act 1974 and subject to enhanced background checks. The role isn’t eligible for Skilled Worker visa sponsorship. Candidates must have at least two years on current visa and have resided in the UK for at least one year.

For more info, visit the UK Home Office website.

#PECS

About Serco

Serco delivers essential public services worldwide, including justice, healthcare, and transportation. We value diversity and inclusion, offering employee networks and support for flexible working. We are committed to fair access and encourage applications from diverse backgrounds, including those with unspent criminal convictions. For application help, contact [emailprotected].