Prison team Leader

Change Grow Live; Liverpool; On-site; Confidential; Full time

Job summary

Change Grow Live in Liverpool is seeking a Prison Team Leader to manage and develop a team delivering substance use and social care support within a prison setting. The role focuses on caseload allocation, coaching, and ensuring high-quality, person-centered services.

You will work with prison staff, healthcare providers and partner agencies to coordinate interventions, maintain records, and report on performance to drive improvements while upholding safeguarding and professional boundaries.

Qualifications

• Demonstrated experience in leading or supervising a team within health, social care, criminal justice, or a related field.
• Strong skills in case management, risk assessment, and coordinating support plans for people with complex needs.
• Ability to build effective relationships with service users, colleagues, and partner agencies, using trauma-informed and non-judgmental approaches.
• Excellent communication, problem-solving, and conflict-resolution skills, with the ability to manage challenging situations in a prison environment.
• Good organizational and time-management abilities, including accurate record keeping and reporting against service targets.
• Understanding of safeguarding, confidentiality, and professional boundaries within justice and social care settings.
• Relevant qualification in social care, criminal justice, psychology, counselling, or related discipline, or equivalent experience.

Responsibilities

• Oversee delivery of support services within a prison setting.
• Lead and supervise a team working with people affected by substance use, housing issues, and justice involvement.
• Allocate caseloads, provide guidance and coaching to team members.
• Monitor service quality and ensure plans are person-centered and outcome-focused.
• Coordinate interventions with prison staff, healthcare providers and partner agencies.
• Maintain accurate records and report on performance for continuous improvement.

Skills

Leadership

Case management

Risk assessment

Relationship building

Communication

Problem solving

Conflict resolution

Record keeping

Safeguarding

Professional boundaries

Education

Qualification in social care / criminal justice / psychology / counselling (or related discipline)

Job description

Company Description

Change Grow Live is a health and social care charity that supports people who want to make positive changes in their lives. The organization offers free, confidential services to individuals facing challenges related to drugs and alcohol, housing, the justice system, employment, and smoking. Change Grow Live works in partnership with communities and public services to provide practical, person-centered support. Team members are encouraged to help people build resilience, improve wellbeing, and create safer, healthier lives. The charity values compassion, respect, and collaboration in all aspects of its work.

Role Description

The Prison Team Leader is a full-time, on-site role based in Liverpool, responsible for overseeing the delivery of support services within a prison setting. The role involves leading and supervising a team that works with people affected by substance use, housing issues, justice involvement, and other social challenges. Day-to-day tasks include allocating caseloads, providing guidance and coaching to team members, monitoring service quality, and ensuring that support plans are person-centered and outcome-focused. The Prison Team Leader will collaborate with prison staff, healthcare providers, and partner agencies to coordinate interventions, manage referrals, and maintain accurate records. The role also includes reporting on performance, contributing to continuous improvement, and promoting a safe, inclusive environment for both staff and people who use the service.

Qualifications

• Demonstrated experience in leading or supervising a team within health, social care, criminal justice, or a related field.
• Strong skills in case management, risk assessment, and coordinating support plans for people with complex needs.
• Ability to build effective relationships with service users, colleagues, and partner agencies, using trauma-informed and non-judgmental approaches.
• Excellent communication, problem-solving, and conflict-resolution skills, with the ability to manage challenging situations in a prison environment.
• Good organizational and time-management abilities, including accurate record keeping and reporting against service targets.
• Understanding of safeguarding, confidentiality, and professional boundaries within justice and social care settings.
• Relevant qualification in social care, criminal justice, psychology, counselling, or a related discipline, or equivalent experience.
• Ability to work on-site in Liverpool, pass necessary security clearances, and adhere to prison policies and procedures.