Prison Support Officer - HMP Ashfield

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job description

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Prison Support Officer - HMP Ashfield, Bristol

Client:

Serco

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

06c617048bf2

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Location: HMP Ashfield, Bristol

Working hours: Full-Time, hours per week / Part-Time hours available upon request.

As the Operational Support Officer, your key responsibilities will include:

• Reporting directly to the Custodial Operations Manager and carrying out duties as assigned.
• Monitoring CCTV and radio systems, alerting staff when alarms are raised, and completing necessary paperwork.
• Conducting routine net test calls and cell call checks.
• Managing access in the Gatehouse, including searching vehicles and staff when required.
• Assisting with vehicle escorts around the establishment.
• Allocating BWVC and managing equipment.
• Supporting the Command suite if needed.
• Participating in exercises and contingency planning.
• Performing any other OSO-related duties.

Qualifications and Experience:

• Minimum GCSE Maths & English grade C or above, or equivalent. Good IT skills.
• Knowledge of security procedures. Proficient in Microsoft Office. Good communication skills with external agencies.
• Experience in a secure environment or with similar client groups is desirable but not mandatory.

Skills and Abilities:

• Organizational and analytical skills.
• Team player with flexibility, interpersonal skills, and the ability to liaise effectively with visitors, staff, and prisoners.
• Strong communication skills and the ability to monitor and audit processes.
• Report writing skills; numeracy skills for interpreting and presenting statistics.
• Trustworthiness and discretion when handling sensitive information.
• Full driving license.
• Willingness to work shifts, including nights.

Why Serco?

• Meaningful work within a collaborative team that influences vital services.
• Opportunities within a global company across multiple sectors.
• Supportive and motivated colleagues, with diverse daily challenges.

What We Offer:

• Up to 6% contributory pension scheme.
• Autonomous and supportive work culture.
• Opportunity to positively impact public sector services.