Prison Library Assistant: Inspire Learning Across Sites

Serco Limited; Uttoxeter; Sur place; GBP 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 days’ holiday plus bank holidays

Up to 6% contributory pension scheme

Internal courses and apprenticeships

Employee Assistance Programme and Well

Discounts across retailers

Volunteer day

Résumé du poste

Serco Limited in Uttoxeter is seeking a Library Assistant to support learning, reading and development opportunities within a prison setting. You will help prisoners access resources, run activities, and ensure smooth day-to-day library operations, delivering friendly, practical help in a busy environment.

You’ll organise events, manage stock and records, collaborate with colleagues and external partners, and travel between library locations as needed.

Qualifications

• Experience delivering excellent customer service in hospitality, hotels, bars, retail, leisure, or other customer-facing environments.
• Strong administration skills with the ability to manage multiple tasks accurately and efficiently.
• A personable, approachable nature with a good sense of humour and the ability to build rapport with a wide range of people.
• Resilient, adaptable, and confident working within a prison environment.
• Flexible and willing to work across multiple library locations as required.
• Comfortable balancing administrative responsibilities with regular face-to-face interaction and engagement activities.

Responsabilités

• Deliver excellent customer service and support library users with accessing books, resources, and learning materials.
• Carry out a wide range of administrative duties, maintaining accurate records and updating library systems.
• Organise and support activities, events, reading initiatives, and engagement programmes.
• Build positive and professional relationships with prisoners, colleagues, and external partners.
• Support the management of library stock, displays, and resources across multiple library locations.
• Travel between three libraries, and potentially a fourth location, to meet operational requirements and support service delivery.

Connaissances

Customer service experience

Administration

Interpersonal skills

Resilience

Adaptability

Multi-location travel

Description du poste

Serco Limited in Uttoxeter is seeking a Library Assistant to support learning, reading and development opportunities within a prison setting. You will help prisoners access resources, run activities, and ensure smooth day-to-day library operations, delivering friendly, practical help in a busy environment.

You’ll organise events, manage stock and records, collaborate with colleagues and external partners, and travel between library locations as needed.