Printer Engineer and Desktop Support - Field Based

A&O IT Group; Albion; On-site; GBP 25,000 - 35,000; Full time

Job summary

A&O IT Group, une société de services informatiques de premier plan, recherche un technicien pour effectuer des réparations de Multi Function Printers et apporter un support à distance. Le candidat idéal doit avoir de l'expérience en réparations de matériel, être capable de travailler sous pression et posséder un permis de conduire valide. Cette opportunité offre un environnement dynamique au sein d'une entreprise récompensée opérant à l'échelle mondiale.

Qualifications

• Expérience avec des réparations de Multi Function Printers (MFP).
• Capacité à travailler sous pression et à respecter des délais.
• Expérience avérée en entretien matériel.

Responsibilities

• Effectuer des réparations intrusives MFP et maintenance informatique.
• Gérer les incidents et fournir un excellent service client.
• Participer au cadre horaire de travail/astreinte selon les besoins.

Skills

Communication

Résolution de problèmes

Service client

Organisation

Education

Permis de conduire valide

Tools

Microsoft Windows

Microsoft Office

Job description

LOCATION: Birmingham/Midlands area

Work vehicle and fuel costs are provided.

KEY RESPONSIBILITES

• Intrusive repairs Multi Function Printer’s (MFP). Desktop, Laptop and printer maintenance/repair.
• Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where required
• Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with A&O and customer helpdesks where appropriate
• To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
• Provide an excellent level of customer service that exceeds customer expectations
• Understand and adhere to all documented company processes and expectations including customer specific instructions.
• Manage and apply the specified level of urgency to escalations and requests for information.
• Assess the severity of a situation and business impact, raising management escalations when required
• Complete all tasks/activities specified by management to be in line with business requirements
• Form part of the shift/standby rota as and when required or requested by A&O management
• Manage local spares and ensure all systems are updated and accurate
• Complete quarterly audits
• Complete all online training as requested in the timeframe specified

REQUIRED SKILLS & QUALIFICATIONS:

• Experience of completing intrusive repairs Multi Function Printer’s (MFP).
• Will be required to move and lift large MFPs therefor a good level of fitness will be required
• Ability to communicate at all levels
• Valid UK Driving Licence
• Ability to remain calm under pressure and work to measured response targets.
• Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
• Proven desk side support experience
• Proven knowledge of Microsoft Windows operating systems
• Proven knowledge in supporting Microsoft Office
• Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
• Working knowledge of server hardware
• Organised, able to manage time and prioritise tasks
• Excellent administration skills
• Flexible on working hours & overtime
• Willing to travel and drive a Luton style van when required

Desirable:

• Transferable SC Clearance

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.