Print Estimator / Customer Service Representative (MUST have Previous

Peterborough Printing Services Ltd; Peterborough; On-site; GBP 21,000 - 29,000; Full time

Job summary

A leading printing company in Peterborough is looking for a pro-active Sales Administrator to manage client relationships, sales support, and CRM updates. The ideal candidate has at least 2 years of relevant experience in the print or promotional gifts industry and demonstrates excellent communication, organization, and problem-solving skills. This position is available as both full-time and part-time.

Qualifications

• Experience in sales administration in either print or promotional gifts industry.
• Customer service/sales experience in printing required (2 years minimum).

Responsibilities

• Contact existing and potential clients to promote products.
• Manage key accounts and projects, provide sales support.
• Update CRM system with customer interactions.
• Conduct client visits and networking events.
• Handle incoming calls and customer enquiries.

Skills

Sales administration experience

Customer service

Computer skills (MS Word, Excel)

Attention to detail

Communication skills

Education

GCSE or equivalent

Tools

CRM systems

Tharstern MIS

Job description

A new opportunity has arisen to join a printing company that has been established for over 50+ years in Peterborough. This role will involve contacting existing and potential clients to promote their products, together with sales support responsibilities. This role will play a vital role in the growth and development of the company. You must be a pro-active, self-motivated individual showing exceptional attention to detail. You will be able to demonstrate both excellent customer service and sales administration experience, with proficient computer skills and strong numeracy skills
Key responsibilities for the role include:
Dealing with incoming calls, customer enquiries, online sales & any non-compliance issues - Updating a CRM system.
Development of new & existing Client - understanding of client's brand values with regular close contact with account management, which includes face to face client visits (internal and external), review meetings.
Working off site at networking events (this could include early morning or evening appointments).
Managing key accounts and key projects, together with being involved in ad hoc projects and campaigns.
Daily duties include: Quoting, job management, client liaison, procurement and scheduling of jobs and production priorities.
Chasing corporate clients for contracts, paperwork and artwork.
Cold Calling, Telesales.
Managing client's expectations and problem resolution.
Data analysis.
Help Developing clients marketing
Key skills include:
Experience in sales administration in either print or promotional gifts industry
Excellent organisation, planning and time management skills
Excellent communication skills, both written and oral
Excellent accuracy, numeracy and attention to detail
Preparation of client presentations
Good team-working skills
Ability to manage own time and priorities
The ability to work well under pressure at a fast pace
Creative, innovative 'can-do' attitude & will to go the extra mile
Proficient in the use of a computer including MS Word, Excel
Calm approach to problems and issue resolution

Desirable skills:
Experience of working with CRM and
Tharstern MIS
Previous experience as a salesperson or account manager is desirable

Salary/Benefits: Dependent on experience

Job Types: Full-time, Part-time

Pay: GBP21,000.00-GBP28,950.00 per year

Expected hours: 25 - 40 per week

Application question(s):
Experience in sales , administration in either print or promotional gifts industry.

Education:
GCSE or equivalent (required)

Experience:
Customer Service / sales in printing: 2 years (required)

Ability to Commute:
Peterborough, Cambridgeshire (preferred)

Work Location: In person