Print Account Manager

EVO Group; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading print solutions provider in Derby seeks a Print Account Manager to deliver exceptional customer service and manage complex print projects. The ideal candidate will have proven experience in print and design, and strong organisational skills. This role involves interpreting customer briefs, managing projects from enquiry to invoice, and mentoring team members. A proactive and detail-oriented individual is essential for success.

Qualifications

• Proven experience in print and design.
• Strong planning and organisational skills.
• High attention to detail and excellent communication skills.

Responsibilities

• Interpret customer briefs and manage selected print projects.
• Support invoicing routines and collaborate with internal teams.
• Mentor and support team members in processes and improvements.

Skills

Customer service

Project management

Attention to detail

Communication skills

Organisational skills

Tools

Excel

Word

Job description

Print Account Manager – Derby

Are you an experienced print professional with a passion for delivering exceptional customer service and managing complex print projects? Join our established print team in Derby as a Print Account Manager, where you’ll play a key role in estimating, advising, and processing high-quality print solutions.

What You’ll Be Doing

• Interpret customer briefs and print requirements for complex jobs, identifying specifications and the most effective production methods.
• Manage selected print projects from enquiry to invoice, ensuring timely and accurate processing to meet SLAs.
• Act as the main point of contact for a portfolio of Business Print Customers.
• Support monthly invoicing routines and ensure all procedures are completed on time.
• Maintain and update Horizon ECI and Primo MIS systems.
• Collaborate with internal teams and external suppliers to ensure smooth operations and outstanding service.
• Mentor and support team members in systems, processes, and procedures.
• Recommend process improvements to enhance customer satisfaction and profitability.
• Uphold data confidentiality and compliance with company policies and regulations.

What We’re Looking For

• Proven experience in print and design.
• Strong planning and organisational skills.
• Proficiency in IT, especially Excel and Word.
• High attention to detail and excellent communication skills.
• Calm under pressure, proactive, and a strong team player.
• Ambitious, self-motivated, and customer-focused.
• A genuine desire to exceed client expectations.