Print Account Manager

Harrison Scott Associates; Wales; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Print Account Manager in Wales to enhance client relationships and ensure excellent service delivery. The ideal candidate will possess strong communication skills and an understanding of the printing industry, with responsibilities including managing workloads and setting service delivery targets. Join a dynamic team to drive client satisfaction and process improvements.

Qualifications

• Strong understanding of the printing industry required.
• Ability to manage client relationships effectively.
• Must demonstrate excellent customer service skills.

Responsibilities

• Manage client relationships and expectations.
• Set key targets for service delivery and improvement.
• Work with clients on workload forecasting.

Skills

Outstanding communication and listening skills

Customer service excellence

Organisational skills

Project management

Flexibility in dynamic environments

Job description

Job Title: Print Account Manager Salary: £Highly Competitive Salary Location: Wales Reference: J4121 Contact: Telephone: [phone] Categories: , , , We have an opportunity to join our client’s dynamic, innovative and forward-thinking team. We are looking for an Account Manager to be responsible for maintaining and strengthening client relationships to meet agreed expectations and delivery excellent customer service. With a strong understanding of the printing industry, you will be commercially astute in order to take control of client projects by demonstrating an understanding of their business, priorities and dynamics to support their brand. You will have a natural ability to explore areas of organic growth whilst driving process improvements and client deliverables to increase internal efficiencies. Responsibilities: Manage the client relationship; from day to day contact, manage expectations and change whilst keeping a clear perspective of end goals Manage client’s commercial expectations: KPI, service, delivery and quality Set key targets for service, delivery and continuous improvement with regular measurement, analysis and reporting Work with the client to obtain accurate work load forecasting and generate capacity assessments Skills: Outstanding communication and listening skills in order to understand requirements and translate to stakeholders via various communication channels Ability to demonstrate excellent customer service and foster an environment of customer excellence Have a strong understanding of account specific financials Ability to work in a flexible and dynamic work environment, working towards fast moving deadlines Organised and able to plan and prioritise own and other’s workloads. Effectively project manage various projects Share this job: