Principle End User Services Engineer

ZipRecruiter; Abercynon; On-site; GBP 50,000 - 61,000; Full time

Job summary

A leading NHS organization in South Wales is seeking a Principle End User Services Engineer to enhance its End User Computing and Microsoft 365 services. The successful candidate will provide strategic leadership and operational management while fostering collaboration across departments to ensure optimal service delivery. This senior role demands expertise in digital solutions, technical leadership, and strong stakeholder engagement.

Qualifications

• Advanced knowledge of EUC systems, typically supported by a postgraduate qualification.
• ITIL Foundation certification required.
• Proven experience in complex digital solutions and technical leadership.

Responsibilities

• Lead the operational delivery and strategy for EUC services and Microsoft 365.
• Drive the adoption of best practices and cloud solutions.
• Ensure delivery of reliable and user-focused digital services.

Skills

Technical leadership

Stakeholder engagement

Vendor management

Education

Postgraduate qualification

ITIL Foundation certification

Tools

Microsoft 365

Active Directory

DevOps practices

Job description

Job Description

Role: Principle End User Services Engineer (NHS)

Salary: Up to £61k

Location: South Wales

Overview

We are currently working with a forward-thinking NHS entity who is seeking a strategic and technically proficient leader to head its End User Computing (EUC) and Microsoft 365 (M365) environments. This senior-level role will combine technical leadership, operational management, and strategic planning, delivering robust end user services across on-premises and cloud platforms.

Key Responsibilities

• Lead the operational delivery and strategy for EUC services and M365 technologies.
• Manage teams responsible for infrastructure and end user technology services.
• Drive the adoption of best practices, automation, and cloud- solutions to improve service agility and quality.
• Provide expert-level technical guidance across multiple technology stacks, including:
• Microsoft 365 (Exchange, SharePoint, Power Platform)
• Device management (Desktops, Mobile, Thin Clients)
• & access services (Active Directory, Citrix, Endpoint Management)
• Ensure delivery of reliable, secure, and user-focused digital services.
• Collaborate across departments and vendors to manage service delivery in a multi-supplier environment.

Essential Qualifications & Experience

• Advanced knowledge of EUC systems, typically supported by a postgraduate qualification or equivalent experience.
• ITIL Foundation certification.
• Demonstrated technical leadership in EUC and endpoint management within medium to large enterprises.
• Strong stakeholder engagement and vendor management skills.
• Proven experience delivering complex digital solutions and influencing enterprise-level strategy.
• Ability to communicate complex technical information clearly to diverse audiences.

Desirable Attributes

• Formal leadership training (e.g., ILM Level 5 or equivalent).
• Relevant Microsoft certifications.
• Experience with public cloud environments, DevOps practices, and Agile methodologies.
• Background in delivering digital transformation and fostering high-trust, inclusive teams.

Think this one’s for you

If you think this Principle End User Services Engineer opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, , , , , , educational background, parental status, gender or any other protected characteristic. We champion and celebrate at Yolk allowing our team to bring their whole selves to work.