Principal Support Analyst - Azure

Methods Business and Digital Technology Limited; United Kingdom; Hybrid; GBP 35,000 - 37,000; Full time

Job summary

A leading IT Services Consultancy in the United Kingdom is seeking a Principal Azure Support Analyst. The role involves managing complex Azure issues, mentoring engineers, and overseeing Azure environments. The ideal candidate should have strong Azure experience and preferred certifications including Microsoft Azure Administrator and ITIL Foundation. The position offers a flexible hybrid working environment and various benefits including private medical insurance.

Benefits

Flexible hybrid working

Microsoft certification programs

25 days holiday + option to buy 5 extra

Private medical insurance

Pension

Qualifications

• Strong experience with Microsoft Azure, including VMs, Networking, and Storage.
• Experience with Infrastructure as Code tools like ARM, Bicep, or Terraform.
• Background in Managed Services Provider (MSP) or enterprise IT support.

Responsibilities

• Act as a senior escalation point for complex Azure incidents.
• Support design and deployment of Azure solutions.
• Mentor engineers and share technical knowledge.

Skills

Microsoft Azure experience

Infrastructure as Code

PowerShell

Excellent communication skills

Education

Microsoft Azure Administrator certification

ITIL Foundation

Tools

Azure CLI

Terraform

Job description

Overview

Principal Support Analyst - Azure

Salary: 35k to £37k

Security clearance: UK Security Clearance Required (or eligibility)

Location: Mostly remote, with some site/head office visits

We're looking for a Principal Azure Support Analyst to join Methods, a £100M+ IT Services Consultancy delivering transformation for UK public sector organisations. This is a senior technical role providing advanced troubleshooting, mentoring, and operational oversight across customer Azure environments.

Responsibilities

• Act as a senior escalation point for complex Azure and infrastructure incidents

• Support design, deployment & maintenance of Azure IaaS & PaaS solutions

• Mentor 1st to 3rd line engineers and share technical knowledge

• Monitor, maintain, and optimise customer Azure environments

• Contribute to root cause analysis & continuous service improvements

Qualifications

• Strong Microsoft Azure experience (VMs, Networking, Storage, Azure AD, Backup, Site Recovery)

• Experience with IaC (ARM, Bicep, or Terraform), PowerShell & Azure CLI

• Background in MSP or enterprise IT support, comfortable with SLAs/escalations

• Excellent communication skills & collaborative mindset

• Microsoft Azure Administrator (or similar) + ITIL Foundation preferred

• SC Clearance (or eligibility to obtain)

Why join Methods?

• Flexible hybrid working & collaborative culture

• Microsoft certification programs & online training (Pluralsight)

• 25 days holiday + option to buy 5 extra

• Private medical insurance (incl. family), pension, life assurance