Principal Solutions Engineer (German Speaker)

Twilio; United Kingdom; Remote; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Principal Solutions Engineer, where you will play a pivotal role in shaping the future of communications. In this remote position, you will leverage your extensive pre-sales experience to guide customers through complex technical solutions, ensuring they achieve success with Twilio's innovative products. Your ability to build trust and communicate effectively with diverse stakeholders will be key to your success. Enjoy a vibrant and inclusive culture that empowers you to make a global impact while working from the comfort of your home. If you're ready to unleash your potential and drive meaningful change, this opportunity is for you.

Benefits

Competitive pay

Generous time-off

Parental leave

Wellness leave

Healthcare

Retirement savings program

Qualifications

• 8+ years in pre-sales for complex technical products.
• Excellent communication and storytelling abilities.
• Experience with cloud platforms and REST APIs.

Responsibilities

• Lead technical pre-sales activities and customer engagement.
• Design and present innovative solutions to customer challenges.
• Mentor junior Solutions Engineers and share knowledge.

Skills

Pre-sales experience

Technical product knowledge

REST APIs

Telecom knowledge

Sales methodologies

Cloud platforms (AWS, Google Cloud, Azure)

Customer engagement

Presentation skills

Education

Bachelor's degree in a technical discipline

Master's degree in a technical discipline

Tools

Demonstration materials

Presentation software

Job description

Principal Solutions Engineer (German Speaker)

Remote - United Kingdom

See yourself at Twilio

Join us as our next Principal Solutions Engineer on Twilio’s EMEA Communications team!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. Your career at Twilio is in your hands.

About the job

This position is needed to enable our customers to build the future of communications. The Principal Solutions Engineer is a critical part of the sales team.

Twilio’s Principal Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. They build customer trust in Twilio’s solutions.

Principal Solutions Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

As a Principal Solutions Engineer, you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and the ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Solutions Engineers.

Qualifications

Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller able to communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas:
• Experience building with REST APIs.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience working with customers in the DACH region and Enterprise level accounts.

Location

This role will be remote but must be based in the United Kingdom.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.