Principal Solutions Architect

Retool, Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Generous benefits

Hybrid work location

Job summary

Retool, Inc. is seeking a Solutions Architect to help customers leverage our platform to build custom applications. You will provide direct guidance to technical teams and assist in scaling the solutions we offer. This position emphasizes a customer-first approach and requires exceptional technical communication skills.

The ideal candidate will possess 5+ years of relevant experience, hands-on skills in SQL and JavaScript, and the ability to effectively manage customer engagements.

Qualifications

• 5+ years in technical, customer-facing roles.
• Hands-on experience with full-stack development.
• Experience with scalable cloud architectures.

Responsibilities

• Advise and implement full-stack solutions using Retool.
• Help partners deliver best-in-class services.
• Develop new service offerings based on market needs.
• Assist with scoping and selling professional services engagements.

Skills

Technical customer-facing experience (5+ years)

Full-stack development (SQL, JavaScript, APIs, Python)

Cloud architecture design and enterprise system integration

Technical communication skills

Real-time problem-solving capabilities

Ability to manage customer expectations

Job description

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production‑ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production‑grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem‑solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let’s build the future together!

ABOUT THE ROLE

Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands‑on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end‑to‑end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest‑visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool.

IN THIS ROLE, YOU’LL

• Advise and implement full‑stack solutions using Retool
• Help our partners deliver best‑in‑class services to our customers, allowing us to efficiently scale the impact of our product
• Develop new service offerings based on customer / market need
• Assist with scoping, estimating, and selling professional services engagements
• Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
• Assist with partner enablement and certification
• Serve as a trusted advisor to our customers
• Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party partners

THE SKILLSET YOU'LL BRING

• 5+ years in technical, customer‑facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer
• Hands‑on experience with full‑stack development, including SQL, JavaScript, APIs, and Python
• Experience designing scalable cloud architectures and integrating enterprise systems
• Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions
• Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations
• Ability to think on your feet, troubleshoot issues, and provide real‑time solutions during technical discussions
• Comfortable with open‑ended problem‑solving in unstructured environments

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.