Principal Solution Engineer

Salesforce, Inc..; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology company is looking for a Solution Engineer to serve as a trusted advisor within the Public Sector, demonstrating the power of their platform in various government use cases. This role involves collaboration with cross-functional teams, leading strategic opportunities, and tailoring solutions to customer needs. Ideal candidates will have experience in government agencies, exceptional communication skills, and a passion for customer success.

Qualifications

• Prior experience within Central Government or government agencies is highly desirable.
• Deep experience in the IT industry, especially with Salesforce.
• Ability to thrive in a fast-paced tech sales environment.

Responsibilities

• Serve as a trusted advisor to customers, demonstrating platform power.
• Collaborate with teams to inform go-to-market strategies.
• Lead orchestration of customer and sales teaming on accounts.

Skills

Communication and presentation skills

Critical thinking skills

Time management

Job description

We are looking for exceptional candidates to join the Solution Engineering team within Global Public Sector (GPS) at Salesforce. The Solution Engineer serves as a trusted advisor to our customers, as they demonstrate the power of the platform across our UKI Government use cases and opportunities.

Additionally, this person will collaborate with cross-functional teams informing go-to-market strategies with the aligned region and delivery, enablement, and demo assets that support the larger SE team. Understand individual customer goals and challenges through focused discovery and map them back into the Salesforce solution portfolio to position Salesforce as a strategic partner. Lead the orchestration of both customer, SE, and sales teaming on accounts and opportunities.

On specific opportunities, partner with the AE and help coordinate the rest of the Opportunity team to help drive the opportunity to close.

• Teaming with specialist teammates, design innovative solutions to address the varied challenges faced by healthcare organisations and build those solutions on the Salesforce platform.

• Present customised story-driven demonstrations aligned with key business value and solution differentiation.

• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer’s enterprise vision

• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives

• Contribute to RFP/RFI submissions by coordinating response themes, response ownership, and co-creation of executive summaries alongside the rest of the account team

• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role

• Attain quarterly and annual objectives that you will define collaboratively with your manager

• Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (Sales opportunities, enterprise RFPs, SME programs and internal enablement)

Requirements:

If you possess a passion for Public Sector, creating and bringing strategic visions to life, critical thinking skills, and an unwavering commitment to customer success, you may be the ideal candidate for the job

• Prior experience within Central Government, MOD, Justice or Government Agencies and/or enterprise technology sales is highly desirable

• Excellent communication and presentation skills are a must

• Deep experience in the IT industry, with experience in either pre-sales, implementation, or post-sales customer support on the Salesforce platform is desirable

• Knowledge, interest, and/or background in the healthcare space

• The capacity to thrive in a fast-paced, ever-evolving, team-selling tech sales environment

• Ability to work as part of a team to solve business and technical problems at all levels of healthcare institutions,

• Solid verbal, written, presentation, and interpersonal communication skills – in both remote and onsite settings

• Proven time management & prioritisation skills in a dynamic sales environment

• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams

• (Desirable) Experience within any or all of the following Salesforce product suites: Sales Cloud, Service Cloud, Health Cloud, Platform, and/or Experience Cloud

• (Desirable) Salesforce administrator or technical experience (beyond end-user)

• *Desirable) Salesforce certifications - such as Administrator, Advanced Administrator, Sales Cloud, Service Cloud, etc.

• (Desirable) Salesforce industry cloud / Vlocity experience including but not limited to common capabilities like Omni Studio, Business Rules Engine, Scheduler, Data Processing Engine, etc

• (Desirable) Previous experience in pre-sales consulting as a Solution Engineer, Sales Engineer, Solutions Architect, Solutions Consultant, or other related roles,

• (Desirable) Consulting or professional services experience implementing or at least configuring Salesforce

• (Desirable) Likes to be the first to know something and to understand why and how things work

• (Desirable) Being inquisitive: practice at asking questions and searching out answers. You love solving riddles and challenging puzzles

• (Desirable) Highly driven and self motivated with the ability to learn quickly in an ever-changing environment

*LI-Y