Principal Software Development Engineer

PVH (Tommy Hilfiger/Calvin Klein); Manchester; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

33 days holidays + birthday off

Pension scheme

Private medical insurance

Life assurance

Training and coaching for personal and

Wellbeing benefits (gym discounts)

Job summary

Intrum is seeking a Principal Software Engineer to guide the architecture of scalable customer and client platforms, implementing microservices across AWS & Azure, and promoting secure-by-design practices.

You will set engineering standards, mentor engineers, and drive DevSecOps excellence with CI/CD, IaC, and observability across complex enterprise environments, ensuring resilient, compliant solutions.

Qualifications

• Extensive experience in software engineering at senior technical guidance level.
• Expert knowledge of .NET, React, SQL and microservices architecture.
• Strong experience with cloud platforms, preferably AWS, and CI/CD pipelines.

Responsibilities

• Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web portals, communications and collection services.
• Set technical direction and engineering standards across teams, promoting modern cloud-native and AI-augmented engineering practices.
• Mentor and support Software Development Engineers and Forward Deployed Engineers, building capability and fostering a culture of continuous improvement.
• Support DevSecOps excellence through CI/CD pipelines, Infrastructure as Code, automation frameworks, and database‑as‑code practices using Redgate Flyway.
• Take ownership of critical customer systems, ensuring operational resilience, observability, performance optimisation, and rapid incident response.
• Collaborate closely with Product, Delivery, Operations, and Commercial teams to shape technical solutions, delivery plans, and strategic outcomes.
• Promote secure‑by‑design, compliance‑by‑design, and privacy‑by‑design approaches, ensuring alignment with UK GDPR and FCA Consumer Duty requirements.
• Guide the adoption of intelligent platform capabilities, including AI‑enabled workflows, automation, and smart customer engagement solutions.
• Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

Skills

.NET

React

SQL

Microservices

Cloud platforms (AWS)

CI/CD

DevSecOps

IaC

Observability

Secure-by-design

Job description

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Investment. Tech. Freedom. Ambition.

At Intrum, technology is transforming the way we support customers and clients across the financial ecosystem. We are investing in modern platforms, intelligent automation, AI-enabled capabilities, and engineering excellence to create secure, scalable, and insight-led digital solutions.

What you will do

• Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web‑portals, communications and collection services.
• Set technical direction and engineering standards across teams, promoting modern cloud‑native and AI‑augmented engineering practices.
• Mentor and support Software Development Engineers and Forward Deployed Engineers, building capability and fostering a culture of continuous improvement.
• Support DevSecOps excellence through CI/CD pipelines, Infrastructure as Code, automation frameworks, and database‑as‑code practices using Redgate Flyway.
• Take ownership of critical customer systems, ensuring operational resilience, observability, performance optimisation, and rapid incident response.
• Collaborate closely with Product, Delivery, Operations, and Commercial teams to shape technical solutions, delivery plans, and strategic outcomes.
• Promote secure‑by‑design, compliance‑by‑design, and privacy‑by‑design approaches, ensuring alignment with UK GDPR and FCA Consumer Duty requirements.
• Guide the adoption of intelligent platform capabilities, including AI‑enabled workflows, automation, and smart customer engagement solutions.
• Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

What we are looking for

• Extensive experience in software engineering, including experience operating at Principal Engineer or senior technical guidance level.
• Expert knowledge of .NET, React, SQL, microservices architecture, and cloud platforms, ideally AWS.
• Strong experience with CI/CD pipelines, Infrastructure as Code, DevSecOps practices, and test automation.
• Experience working with customer contact platforms such as AWS Connect or Genesys Cloud.
• Proven ability to design and deliver secure, scalable, and resilient cloud‑native solutions within complex enterprise environments.
• Strong understanding of observability, operational support, reliability engineering, and end‑to‑end ownership practices.
• Knowledge of regulated financial services environments, including UK GDPR and FCA Consumer Duty requirements.
• Excellent communication and stakeholder management skills, with the ability to influence technical direction and collaborate across multiple teams and functions.

What we offer

• Competitive salary and attractive benefits package including 33 days holidays (plus bank holidays) upon commencement, with the ability to buy more or sell back. Additional day for birthday.
• Participation in gadget schemes and contributory workplace pension scheme.
• Training and coaching for personal development and progression, with employee recognition programmes.
• Private medical insurance and life assurance.
• Wellbeing benefits such as discounts on gym memberships.