Principal Quality Technician

Netomnia; Easter Balmoral; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

Netomnia is seeking a Principal Quality Technician to enhance quality and safety across installation and service visits. This role involves conducting audits, coaching engineers, and ensuring compliance with safety standards, all while working in a hybrid environment. Candidates should have a strong background in telecoms with passion for quality improvements.

Benefits

Matched up to 8% pension contribution

25 days annual leave + bank holidays

Extra day off for your birthday

Discounted gym memberships

Life assurance cover

Continuous development opportunities

Health care cash plan

Cycle to work scheme

Qualifications

• Experience in similar role within telecoms.
• Passion for quality and improving team performance.
• Ability to conduct risk assessments and hazard identifications.

Responsibilities

• Conduct a minimum of 3 quality audits daily.
• Run daily coaching calls with engineers.
• Track non-conformance issues on an engineer basis.

Skills

Quality focus

Coaching

Health and Safety

Communication

Organisational skills

Proactive process improvement

Job description

Netomnia Easter Balmoral, Scotland, United Kingdom

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Netomnia Easter Balmoral, Scotland, United Kingdom

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This range is provided by Netomnia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Department: Connect & Support

Location: Northern Ireland

Compensation: £38,000 - £40,000 / year

Description

Principal Quality Technician

Salary: £38,000 - £40,000

Reporting to: Regional Service Delivery Manager

Location: Hybrid - Derry/Balmoral

Working Hours: Monday – Saturday, 40 Hours per week, between 7am and 7pm shift pattern.

About Us:

Netomnia is a small team of experts on a mission to bring reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts and affordable pricing. Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution.

Every member of our team is empowered to take ownership of their work, striving for personal accountability and reward with endless opportunities to develop.

Job Purpose:

Principal Quality Technicians are responsible for driving quality and safety, throughout our installation and service visits. Ensuring that installations and service visits are completed right-first time and safely, in line with Netomnia specifications.

The role will consist of completing quality audits against our engineers in the field, quality checking the integrity of the data we are receiving on a visit and owning any non-conformance or training opportunities.

The Principal Quality Technicians will run daily coaching calls, with engineers who require support or training on Netomnia specifications and will own the improvement and on-going development to ensure we are delivering a first in class service.

Please note that applications will be reviewed on a rolling basis, and if we find the right fit, we won't hesitate to fill the position early. So, don't wait, apply now!

Key Responsibilities

• Minimum of 3 quality audits completed in the field per day
• Reviewing and assessing quality images and data sent back from the field, and identifying areas that can be approved
• Owning and running daily coaching calls with engineers in the field to drive improvement
• Tracking and managing non-conformance on an engineer-by-engineer basis, and ensuring that our partners are taking prompt actions to improve
• Driving and improving quality focus within the region, to reduce ELF and ILF
• Supporting the Regional Service Delivery manager in improving all quality aspects within the region
  
  

Skills, Knowledge & Expertise

• Experience in working in a similar role within the telecoms industry
• Experience in coaching/developing engineers
• A passion for quality of work, and bringing others on a journey to improve
• Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices
• Excellent organisational skills
• Clear and concise communication abilities
• A proactive approach to improving processes, and efficiencies, with the customer always in the forefront of the decision
  
  

Job Benefits

• £38-£40k (DOE) per annum base salary.
• Matched up to 8% pension contribution.
• Fully funded induction programme.
• 25 days annual leave + bank holidays.
• Plus an extra day off for your birthday!
  
  

Why our people love working with us:

• Discounted Gym memberships & Wellbeing discounts.
• Life assurance giving you cover of 4 times your basic salary.
• £500 refer a friend scheme.
• Continuous development and long-term career prospects.
• Health care cash plan.
• Cycle to work scheme.
  
  

Like what you see? Here’s what happens next:

• Send us your application via our Careers Site or Job Boards.
• Recruitment screens your application against our essential criteria.
• Hear back from us within 2-3 days of application submission with an outcome/next step.
• If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Telecommunications

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