Principal Project Manager

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

RSUs and merit-based grants

Unlimited PTO where applicable

Hybrid work model

Job summary

the company is seeking a Principal Project Manager to lead end-to-end enterprise software implementations for major customers. You will articulate product positioning, collaborate with Sales and Partners, and define the Services Value proposition while creating statements of work during pre-sales.

You will guide projects, ensure customer satisfaction, and manage multiple engagements with senior stakeholders.

Qualifications

• Client-facing project management experience in enterprise software implementations.
• Extensive experience in project management disciplines including risk/issue/action logs.
• Strong communication skills with stakeholder management and timelines.
• Experience in leading consulting teams onshore and offshore.
• Ability to position services and write proposals and statements of work.
• Experience with partner ecosystems and co-delivery models.
• Ability to manage customer expectations effectively.
• Strong analytical skills applying tech to business problems.
• Willingness to be certified in company products.
• PM/PRINCE2/Safe/Agile certifications.
• Bachelor or Master in CS/Engineering/Math or related field.

Responsibilities

• Lead complex transformational customer programs and define project outcomes.
• Plan, schedule, and manage timelines and activities from kickoff through training.
• Manage resources, scope, budget, and multiple projects with detailed plans.
• Collaborate with executives, process owners and technical teams; be the main point for feature requests and escalations.
• Regularly report project status, risks, and issues; keep data current in PSA systems.
• Provide guidance and mentoring to the implementation team and partners.
• Contribute to continual improvement of services methods and best practices.

Skills

Client-facing PM

PM disciplines

Communication skills

People management

Proposal writing

Partner ecosystem

Stakeholder management

Analytical skills

Product certification

PM certifications

Computer background

Education

Bachelor's or Master's in CS/Engineering/Math

Job description

the company is the trusted platform to industrialize Enterprise AI. At our core is the the company Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust the company and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team

the company Services is the delivery engine of our the company Customer Organization, responsible for turning the the company platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact-understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers.

The Role

As a Principal Project Manager, you will support end-to-end implementations of the company' technology across our largest and most strategic customers. You will articulate the company' product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish the company' Services Value proposition and create statements of work with customers during the pre-sales phase.

In this role, you will assist customers in understanding how to build best practice and enduring capabilities, are responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customer's engagement with the company.

Fluency in German language is required.

The work you'll do

• Lead complex transformational customer programs, shape and define the project outcome and then steer towards it.

• Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.

• Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements.

• Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.

• Regularly communicate project status, covering key discussion items, action items, risks and issues. Keep projects up to date in the the company Professional Services Automation System to enable accurate and timely project and portfolio reporting.

• Proactively manage and escal ...

• Provide guidance and mentoring to the implementation team, including partner resources, to ensure the company methodology is being followed.

• Use your experience to contribute to the continual improvement of the company Services methods as well as the maturing field expertise and best practices.

The qualifications you need

• Client-facing Project Management experience in enterprise software implementations, managing multiple projects concurrently.

• Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and the company executives.

• Strong communication skills and a background in consulting with a proven ability to manage stakeholders and project timelines.

• Experience in people managing consulting teams both onshore and offshore.

• Experience in positioning Services, writing proposals and "statement of works" within a complete ecosystem (customers and partners).

• A history of working with an ecosystem of partners and managed co-delivery.

• Ability to effectively set and manage customer expectations.

• Strong analytical skills, especially in applying technology solutions to core business problems.

• Ability and willingness to be certified in the company products.

• Project management certifications (PMP, Prince2, or Safe/Agile).

• Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field.

What the company can offer you:

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.

• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.

• Unrivaled Family Support: Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.

• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.

• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.

• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.

• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.

• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.

• Value-Driven Impact: Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.

About Us:

the company is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The the company Platform is powered by the the company Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand - turning AI's operational blind spots into operational clarity. Industry-leading companies around the world trust the company and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. the company is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the the company Process Intelligence Platform by watching this video.

the company Inclusion Statement:

At the company, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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