Principal Program Manager

Sprinklr; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

Sprinklr is seeking a Global Program Manager to lead enterprise-level projects for major clients. You will own a portfolio of 5–7 accounts, drive end-to-end delivery, manage scope, risk, and budget, and align with internal and client stakeholders across regions.

You will collaborate with consulting teams, ensure accurate forecasting, and mentor delivery teams to achieve measurable client outcomes. Strong SDLC, web tech knowledge, and PM certifications are highly valued.

Qualifications

• Experience leading enterprise IT/SaaS projects.
• Experience working with multi-geo delivery teams.
• Experience driving large-scale, multi-organisational initiatives.
• Strong knowledge of the software development lifecycle and web technologies.
• PM certification (PRINCE2, PMP, SCRUM) or equivalent.

Responsibilities

• Own and manage a portfolio of 5–7 accounts; control scope, changes, risks, and mitigation plans.
• Partner with consulting teams and regional leaders to coordinate delivery.
• Ensure programs and projects run on schedule and within budget.
• Develop relationships with clients and internal stakeholders and executives.
• Provide weekly status and burn reports to stakeholders.
• Identify and resolve issues, manage risks, and run team meetings.

Skills

Program management

Stakeholder management

Risk management

Budget control

Agile / Scrum

Education

Bachelor's degree in a related field

Tools

Jira

MS Project

Job description

Sprinklr is looking for a Global Program Manager to manage enterprise level projects for some of our biggest clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients .,

• Own and manage a portfolio consisting of 5 - 7 accounts; controlling project scope, change control processes, risks/ issues and mitigation plans.
• Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
• Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.
• Develop relationships with, and ensure the appropriate participation of key client & internal stakeholders and executives.
• Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
• Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.
• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
• Ensure that all project/program risks, issues and change requests are managed effectively.
• Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
• Set the tone for the team and strive for quality and excellence in all aspects of delivery.
• Provide weekly project status and burn reports to the relevant project stakeholders.
• Maintain awareness of the current industry environment that shapes opportunities for client solutions.
  Extensive experience of client management experience collaborating closely with business owners and executive level clients.
• Experienced managing projects in IT, SaaS, Social, or Software environment.
• Experienced working with multi-geo, multicultural delivery teams.
• Experienced working on large scale project management in leading multi-organisational initiatives, and driving team accountability to achieve goals.
• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
• Strong influencing skills and negotiation / mediation skills.
• Ability to motivate and focus people resources where there is no direct reporting relationship.
• Proven mentoring, supervisory, and team-building skills.
• Ability to resolve problems with keen instincts and organisational experience.
• Strong knowledge of software development life cycles, web technologies, web development processes.
• Strong verbal and written communication skills.
• Experience in Agile project management a plus.
• Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)
• Experience in CCAAS delivery/rollout
  Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide., We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.

Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/). To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/).

EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.