Principal Product Designer — AI Interfaces & End-to-End Craft

Intercom; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Fin is seeking an exceptional IC designer to lead end-to-end product design for our AI-powered Fin platform across desktop, mobile, and chat interfaces. You will shape interaction patterns, craft high-fidelity experiences, and partner with engineers and PMs to ship elegant, scalable solutions.

You will mentor others, drive design systems, and push for excellence in craft while balancing speed and quality in a fast-growing AI company.

Qualifications

• Shipped complex, high-quality software products.
• Designs for desktop, mobile, chat interfaces, AI-first experiences.
• Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer,Loveable, Windsurf, Vercel, Figma, code).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story—articulating your decisions with clarity and conviction.

Responsibilities

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.

Skills

Shipped products

Multi-surface design

End-to-end thinking

Prototype to communicate ideas

Framer

Windsurf

Vercel

Figma

Code

Tro j?

Tools

Framer

Loveable

Windsurf

Vercel

Figma

Code

Job description

Fin is seeking an exceptional IC designer to lead end-to-end product design for our AI-powered Fin platform across desktop, mobile, and chat interfaces. You will shape interaction patterns, craft high-fidelity experiences, and partner with engineers and PMs to ship elegant, scalable solutions.

You will mentor others, drive design systems, and push for excellence in craft while balancing speed and quality in a fast-growing AI company.