Principal P&BC Customer Service Officer

Tower Hamlets Council Pension Fund; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local government organization in London is seeking a Principal P&BC Customer Service Officer to lead their Planning & Building Control Team. This role involves managing a customer service team, supporting strategic initiatives, and driving continuous improvement. Ideal candidates will have proven customer service management experience, leadership skills, and excellent communication abilities. This position offers a collaborative work environment and opportunities for professional development.

Benefits

Collaborative work environment

Opportunities for professional development

Impactful community service

Qualifications

• Proven experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in content management systems.
• A strategic thinker with the ability to drive continuous improvement.

Responsibilities

• Lead and manage the P&BC Customer Service team.
• Support strategic direction of customer engagement service.

Skills

Leadership and Management

Customer Service Management

Communication Skills

Interpersonal Abilities

Strategic Thinking

Tools

Content Management Systems

Document Management Systems

Job description

Town Hall
160 Whitechapel Road
LONDON
E1 1BJ

Are you passionate about delivering exceptional customer service and being part of a dynamic team? We have an exciting opportunity for a Principal P&BC Customer Service Officer to join our Planning & Building Control Team. If you thrive in a fast-paced environment and are committed to making a positive impact, we want to hear from you!

We are looking for:

Leadership and Management skills: Assist in leading and managing the P&BC Customer Service team to ensure efficient, effective, and comprehensive operation of a demand management-focused Divisional Customer Engagement and Advice service.

Strategic Support: Support the P&BC Customer Service Lead in developing the strategic direction of the P&BC Divisions customer engagement and advice service.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional development and career growth.
• The chance to make a real difference.

About You:

• Proven experience in customer service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in content management systems and document management systems.
• A strategic thinker with the ability to drive continuous improvement.

Join us and be part of a team dedicated to delivering high-quality customer service and making a positive impact on our community. Apply now and take the next step in your career!

For an informal chat, please contact Daniel Aiano via [e-mail] or 020-7364-5394

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.

Pending 2025/26 salary increase, advert will be updated when new salaries are released.