Principal Managing Partner - UKI

Workday; London; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Principal Managing Partner to cultivate long-term relationships with strategic clients. This role involves leading efforts across various business domains, championing customer success, and driving strategic alignment to enhance service delivery and growth. Ideal candidates have extensive experience in account management and proven executive interaction capabilities.

Qualifications

• 8+ years’ experience managing large accounts.
• 5+ years in consulting or professional services.
• Proven track record with C-level relationships.

Responsibilities

• Foster strong C-level connections.
• Lead cross-functional collaboration.
• Drive customer success and growth.

Skills

Strategic Thinking

Customer Advocacy

Relationship Management

Communication

Leadership

Job description

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About the Team

The Principal Managing Partner is a trusted advisor and executive liaison, dedicated to cultivating deep and long-term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.

About the Role

The individual will lead and coordinate Workday’s efforts across all lines of business (Sales, Pre-Sales, Services, Marketing, Product Management) orchestrating all Workday parties around a single, clearly articulated, three-year account/opportunity strategy.

To achieve success, this professional will ensure three critical elements are in place:

• A customer-validated multi-year engagement roadmap, Account & Opportunity Strategy, and Annual Plan.
• Assist in all phases of the lifecycle (pre-sales, initial deployment, production), executing against the agreed governance model with assigned Executive Sponsors at each phase.
• Measure success through growth in Sales and Services revenues, renewal rates, SKU attachment including Financials, and customer happiness, with targets set by the Services and Sales Global and Regional Vice Presidents.

What You'll Be Doing

• Nurture C-level Relationships: Foster strong, authentic connections with key C-level executives, understanding their strategic vision and encouraging trust.
• Champion Customer Success: Serve as the primary advocate for customer needs, proactively identifying and addressing challenges to ensure their success.
• Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year strategic roadmap that aligns with their business objectives and enhances Workday's value.
• Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience.
• Facilitate Executive Engagement: Arrange and participate in executive-level interactions, encouraging open dialogue and strategic alignment.
• Uncover Growth Opportunities: Proactively identify expansion opportunities by understanding the client's evolving needs and showcasing Workday's solutions.
• Champion Innovation: Collaborate with Product teams to explore innovative solutions and incorporate client feedback into Workday's product roadmap.
• Ensure Operational Excellence: Coordinate the seamless execution of ongoing engagements, ensuring high-quality service delivery and customer happiness.

Key Objectives

• Cultivate deep and enduring relationships with C-level executives and their direct reports at key accounts.
• Craft and implement strategic roadmaps that drive customer success and Workday growth.
• Foster a culture of proactive customer advocacy and outstanding service delivery.
• Expand Workday's footprint within accounts through strategic upsell and cross-sell opportunities.
• Position Workday as a trusted strategic partner and innovation collaborator.
• Drive customer self-sufficiency by ensuring a customer understands how to engage with our Customer Experience organization and use the features of their Workday Success Plan.
• Engage the appropriate workmates to support account planning and feature adoption strategies.

About You

Basic Qualifications

• 8+ years’ experience managing large accounts, leading both account and delivery teams for software vendors or global SIs.
• 5+ years of experience in consulting or professional services, preferably with enterprise software solutions.
• Proven track record of building and maintaining strong C-level relationships.

Other Qualifications

• Success in driving customer happiness and revenue growth.
• Ability to articulate sophisticated ideas clearly and persuasively.
• Skill in handling multiple customer demands, balancing happiness with revenue and profitability targets.
• Leadership to empower and coordinate a matrixed team at multiple levels.
• Experience with implementing Workday is preferable.
• Fluency in English is essential.

Our Approach to Flexible Work

With Flex Work, we combine in-person and remote work, enabling deeper connections and community while supporting individual needs. We require spending at least 50% of time each quarter in the office or in the field with customers, prospects, and partners, depending on the role. This flexible schedule allows for personal and professional balance, with opportunities to gather in offices for key moments.

About the company

Workday, Inc., is an American on-demand financial management and human capital management software vendor.

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