Principal Management Consultant with Primary Care Experience (Defence and Security)

Channel 3 Consulting; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Principal Management Consultant with primary care experience to lead transformative healthcare projects. This role involves working closely with the Ministry of Defence, driving implementation and stakeholder engagement to enhance patient care through digital solutions. The ideal candidate will have a strong consulting background, excellent communication skills, and a passion for improving health outcomes. Join a dynamic team dedicated to making a difference in the healthcare sector, where your expertise will shape the future of patient care and operational efficiency.

Benefits

25 days holiday allowance

Contributory workplace pension

Life insurance

Health cash plan

Employee assistance programme

Flexible working opportunities

Retail and lifestyle discounts

Cycle to work scheme

Electric vehicle scheme

Company socials and team-building activities

Qualifications

• Proven experience in consulting and project management within healthcare.
• Strong understanding of primary care operations and digital workflows.

Responsibilities

• Lead client engagements for digital health transformation projects.
• Manage stakeholder relationships and ensure successful implementation.

Skills

Consulting Skills

Stakeholder Engagement

Business Analysis

Project Management

Clinical Systems Implementation

Communication Skills

Change Management

Education

Degree in Management or Healthcare

Tools

CMAP

Job description

Principal Management Consultant with Primary Care Experience (Defence and Security)

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People and Culture Advisor - Healthcare, Technology & Consulting

Location: Hybrid, with travel to client site and London office

About Channel 3

At Channel 3, we are united by a clear sense of purpose: we exist to help the health and care sector improve lives by using digital and data. We help our clients use technology to transform patient care, provide better experiences for the public and improve conditions for the workforce.

This is an incredibly exciting time for us at Channel 3 as we continue in a period of growth. We are on a journey to becoming the most sought-after consultancy for talented individuals who want to build their careers in digital health and care. There is no doubt that our continued success will be underpinned by the exceptional talent and passion of our people.

We work hard to create an environment where everyone feels supported to learn, develop, and have fun! We care deeply about making a difference and building a team who are passionate about driving change. We offer colleagues the freedom to play an active role in their own personal development and the opportunity to help shape our wider business and how we deliver our work.

The Role

We are currently seeking a highly motivated and experienced healthcare management consultant to work on our project with the Ministry of Defence (MOD). The role will support the management and delivery of digital health transformation across the Ministry of Defence Medical Services (DMS). The successful candidate will lead client engagements from planning through to execution, working with MOD clients to drive implementation, business change and stakeholder engagement to ensure successful adoption of new systems and processes.

DMS provides end-to-end care as a multidisciplinary team, covering primary care, AHP, mental health, and occupational medicine services. The aim is to ensure that their workforce maintains the health, fitness, and well-being to undertake their role.

While the immediate focus of this role is a major strategic engagement with the MOD, we are looking for someone who brings strong consulting skills and can add value across a range of health and care projects beyond this assignment, as business needs evolve.

What would be expected of me as a principal consultant?

Delivery

• Managing teams, workstreams and/ or smaller consulting engagements within digital healthcare in areas such as technology solutions, clinical systems, service improvement, project turnarounds and digital strategies.
• Managing the approach taken by the engagement teams to client workshops, meetings and presentations.
• Ensuring all deliverables produced meet or exceed client expectations.

Business Development

• Exploring new sales leads and assists in converting them into opportunities.
• Supporting the senior leadership team with key accounts and developing new clients.
• Making significant contributions to new business proposals based on a thorough understanding of clients’ requirements.

Relationships & Commercial Management

• Being a trusted advisor to clients at senior management level.
• Using existing network and new client base to explore and create new opportunities.
• Involved in managing commercials to maximise engagement profitability.

Quality Assurance and Practice Development

• Ensuring quality assurance processes within engagements/workstreams.
• Supporting practice improvement with creation of new methodologies in keeping with technological advances.

Key Responsibilities (not exhaustive)

• Work with Defence Digital and DMS colleagues, including the project manager, providing Subject Matter Expertise and support for the successful implementation of clinical systems within primary care environments, and extended settings, e.g., rehab, community hospital, deployed settings.
• Work with the business change and transformation teams on activities to support the transition to new ways of working.
• Align project documentation and deliverables to client-specific formats and standards. Participate in the development of statements of work for periods of time throughout the contract duration, e.g., a statement of work may be over a 3 or 6-month period.
• Facilitate and manage client workshops to gather requirements and co-design change initiatives.
• Perform business analysis to define and refine processes, workflows, and system configurations
• Manage stakeholder relationships at all levels, including regular meetings and progress updates.
• Prepare professional papers and reports for steering groups and executive boards etc.
• Help bridge the gap between technical, business and clinical colleagues to ensure understanding of implications, risks, etc. for decisions made, especially in regard to integrations of systems.
• Oversee contract management processes with agencies, associates, and third parties.
• Develop and manage Statements of Work (SoWs), cost models, and delivery plans.
• Ensure internal programme operations (e.g. CMAP usage, administration, timesheets, invoicing) are maintained to a high standard.
• Support and manage internal teams and associate resources for project delivery.
• Work with our delivery partner’s vetting and PMO teams for the completion of the security clearance process for staff joining the project, and the on and offboarding of staff. Working with the internal People team for internal employees.

Who would we like to hear from?

The ideal candidate will have proven skills within project and consultancy environments, with SME knowledge specific to this project.

• Experience in a consulting role within a management consultancy or other professional services environment.
• Clinical background advantageous but not essential; however, experience of working with clinical staff is essential.
• Excellent written communication skills, including experience preparing board-level documentation.
• Confident facilitator with experience running workshops and stakeholder sessions
• Experience managing contracts, budgets, and deliverables with partner agencies and associates.
• Prepared to undertake hands-on delivery.
• Proven experience delivering business change or transformation programmes within healthcare or related sectors.
• Demonstrable experience in implementing clinical systems, particularly in primary care.
• Strong understanding of primary care operations and digital system workflows.
• Proven experience in business analysis and process improvement.
• Familiarity with managing security clearance activities for project delivery.
• Strong interpersonal skills with a focus on building and maintaining client relationships.
• Experience managing contracts, budgets, and deliverables with partner agencies and associates.
• Strong interpersonal skills with a focus on building and maintaining client relationships.
• Organised and capable of managing administrative programme tasks with high attention to detail.
• Background in digital health, NHS projects, or government-led clinical programmes.
• Experience using CMAP or similar project management tools.

Professional Development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Whether this is on the job learning, working alongside some of the most talented individuals in the industry or access to accredited training courses and internal learning programmes.

What are the Perks of working at Channel 3?

In addition to offering a competitive salary, commission, and bonus package, we also offer a wide-ranging set of employee benefits which include:

• Part-time and flexible working opportunities
• 25 days holiday allowance + bank holidays, increased up to 28 days to recognise long-service
• Contributory workplace pension
• Life insurance (death in service)
• Health cash plan
• Employee assistance programme, including counselling
• Enhanced policies for sickness absence and family leave
• Retail and lifestyle discounts
• Buy or sell holiday policy
• Cycle to work scheme
• Electric vehicle scheme
• Regional office locations
• Company socials and team-building activities

At Channel 3, we recognise that strength lies in valuing differences. We have always and will always be committed to building a diverse team, and we represent a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is our top priority, and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting and Hospitals and Health Care

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