Principal Field Applications Engineer - Optical Networking Products

Semtech; United Kingdom; Remote; GBP 87,000 - 126,000; Full time

Job summary

A leading tech company is seeking a Principal Field Application Engineer to provide technical support for signal integrity products. This role involves customer interaction, product design assistance, and collaboration with sales and R&D teams. Candidates should have strong experience in optical module design and high-speed circuitry, alongside excellent communication skills. The estimated pay range is $117,000-$169,000.

Qualifications

• 5+ years experience in hardware and firmware design.
• 5+ years experience in direct customer technical support.
• Expertise in PCB design and validation.

Responsibilities

• Provide pre-sales and post-sales technical support.
• Assist customers with design-in guidance.
• Serve as primary technical contact for customers.
• Troubleshoot technical issues with products.
• Work with sales to provide technical solutions.

Skills

Optical module architecture

High-speed circuitry knowledge

Excellent communication skills

Customer technical support

Self-motivation

Education

B.S. in Electrical Engineering

Job description

Overview

Location: Bay Area (Remote)

The Principal Field Application Engineer - Signal Integrity Products, will be responsible for providing hands-on technical support and expertise to customers integrating Semtech high-speed communications integrated circuits (ICs) into their connectivity products, including optical transceivers/modules, active copper cables, and networking equipment. This role involves collaborating with sales, product management, and R&D teams to ensure customer satisfaction and successful product integration. Strong presentation skills, solid signal integrity expertise, and optical module design experience, initiative, and business acumen are critical to success in this role.

Responsibilities

• Provide pre-sales and post-sales technical support to customers and prospects, focused on the Semtech signal integrity / high-speed communications product portfolio

• Assist customers with the design-in of Semtech high-speed communications ICs into their products, providing guidance on both hardware and software aspects of the customer designs

• Serve as the primary technical point of contact for customers and prospects

• Troubleshoot and drive to resolution complex technical issues related to the integration of Semtech high-speed communications ICs into the customers’ products

• Work closely with the sales team and product line managers to understand customer requirements and provide technical solutions, helping to close sales

• Collaborate with product management and R&D teams to provide feedback and drive product improvements based on customer input

• Support customers in the qualification process of their products with equipment and network operators and cloud service providers

• Conduct customer, distributor, and partner training and product demonstrations

• Participate in trade shows, conferences, and customer meetings to promote Semtech signal integrity and high-speed communications products

• Help create application notes and white papers targeting the use of Semtech signal integrity / high-speed communications products

Minimum Qualifications

• Expertise in optical module architecture, design and/or validation

• Knowledge of and experience with high-speed circuitry and PCB design and validation

• 5+ years experience with hardware and firmware design and/or validation

• 5+ years experience in direct customer technical support

• Excellent communication, interpersonal and presentation skills

• Highly self-motivated

• B.S. Electrical Engineering with focus on integrated circuit (IC) design, hardware design, networking communications, or a related area

Desired Qualifications

• Depth of experience in being customer facing roles such as a Field Application Engineer (FAE) or Application Engineer

• M.S. Electrical Engineering

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

A reasonable estimate of the pay range for this position is $117,000-$169,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education, and experience, as well as job location and the value of other elements of an employee’s total compensation package.