Principal Engineer- Product Support

JR United Kingdom; Hemel Hempstead; Remote; GBP 45,000 - 65,000; Full time

Job summary

A technology company is seeking a Principal Product Support Engineer to join their team in Hemel Hempstead, UK. This role focuses on providing expert technical support for the Dr Migrate product, utilizing skills in PowerShell and Bash, and working remotely. The ideal candidate will have extensive DevOps experience, with a strong emphasis on scripting and troubleshooting, and will play a critical role in the company's mission to accelerate cloud transformation.

Benefits

Flexible remote work

Supportive working environment

Inclusion and diversity values

Qualifications

• Extensive experience in technical support or product engineering roles.
• Strong experience in scripting with PowerShell and/or Bash.
• Familiarity with APIs and integrating automation tools.

Responsibilities

• Assist clients with Dr Migrate deployments and usage.
• Triage, manage, and resolve customer issues using JIRA Service Management.
• Collaborate with the development team on bug identification and resolution.

Skills

Scripting with PowerShell

Scripting with Bash

Troubleshooting

Technical support

Automation

Problem-solving

Customer service

Education

Relevant Certifications (AZ-104, AZ-700, AZ-400)

Tools

Azure DevOps

Power BI

GitHub

Job description

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Principal Engineer- Product Support, hemel hempstead

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Client:

Altra

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

9

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate, transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.

We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging.

Working remotely from anywhere in the United Kingdom, you be a key player in product release cycles and the ultimate escalation point for all technical support matters.

What you will do for us:

• Assist enterprise clients and partners with Dr Migrate deployments and usage
• Triage, manage, and resolve customer issues using JIRA Service Management
• Debug and resolve complex technical problems using PowerShell and/or Bash
• Collaborate with the development team on bug identification and resolution
• Provide input into feature development and roadmap priorities
• Maintain and create support documentation and internal knowledge base articles
• Automate workflows and improve CI/CD practices using GitHub and scripting
• Support administration tasks in Power BI and Azure environments
• Schedule and deploy patches and execute other product related maintenance activities.

What you will bring to the party:

• Extensive experience in technical support, DevOps, or product engineering roles
• Strong experience in scripting with PowerShell and/or Bash (must-have)
• Proficiency in Azure DevOps, including pipelines and ticket workflows
• Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)
• Hands-on experience with Azure Migrate in large-scale environments
• Good understanding of networking fundamentals (routing, subnets, etc.)
• Familiarity with APIs and integrating automation tools
• Strong experience with GitHub, including CI/CD pipelines and code management
• Power BI administration knowledge (workspaces, permissions) is desirable
• VMware and on-prem infrastructure experience is a strong plus
• Technical leadership- the ability to mentor, train and lead junior engineers.
• Excellent communication, problem-solving and customer service skills

What's in it for you?

• Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
• Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
• Work with some of the industry's leading tech professionals - we are proud to have some of the best. #teamup
• Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
• Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
• Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
• Flexible, remote work. Work from anywhere in the UK! #flexit

Apply now to take the first step in becoming a part of an amazing product team!